Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Good Energy emailed to remind me to send in a solar meter reading, and to tell me I don’t have an online account. I emailed Good Energy support and …”
“Member of staff (Kerry) was polite and helpful and even though was not able to answer my question there and then, offered to ask someone and get back to me……….”
“Laura D was the call taker for me today and was extraordinarily good both listening and explaining all that had and was still to happen with my transfer from Octopus …”
“Alyissia dealt with my request very promptly & efficiently on the same day as my request. The service from Good Energy is excellent. “
Trustscore 4.8 | 14,079 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
