Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Speed of reacting to emails Thanks Rachel C for your help in tracking down the current owners of our leased solar panels. Nearly there! Cheryl (& Robin)”
“Rob Ellison was fantastic all the way through the process. He had a lot of issues to deal with regarding the last supplier and the smart metering team, but he …”
“I recommend Donna M for her great deducation skills in working through the problems with my FiT reading. It was not easy and took a lot of persistence on her …”
“I had a quick response to my email as i sent my readings at a later date. Manashi from Good Energy confirmed they had been received. Also sent information on …”
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
