Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Millie helped me very quickly with my query, very efficient❤️”
“The telephone was answered quickly, The customer service agent listened carefully to my problem and confirmed what would happen next including an email to follow with more information in. The …”
“Gifty was quick, no-hassle, responsive. Easy to communicate – email, not a battle with website passwords. Human! Such a relief. “
“all staff no there job and are all very polite”
Trustscore 4.8 | 13467 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
