How to read your bill
Here is a simple guide explaining how to read your small business Good Energy bill. If we have an email address for you, we will send these to you by email under the subject line ‘Your clean energy statement’.
Your account will bill on a fixed day every month, usually the 1st of the month unless you’ve asked us to use a different day. If you have a smart meter, we can take a reading on the day your account is due to bill to ensure you receive an accurate bill.
We’re currently in the process of upgrading our customers accounts, some customers haven’t yet been upgraded and are still receiving our old style bill. If the image below doesn’t look like the bill you’re looking at, click below to see our old style bill.
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Summary
A – Billing Address
This is the address we send your bills to. Please note, this is not always the same address as the property we supply.
B – Invoice number
This is the unique reference for this bill.
C – Account number
This is the unique energy account number that we have assigned to you.
D – Date Issued
This is the date we issued the bill to you.
E – Emergency numbers
These are the numbers to call if you are experiencing a gas leak or power cut. You will be connected to your energy distributor who is responsible for maintaining a supply of energy to your property.
F – Charges and credits on your account
Net – this figure is calculated based on the amount of energy you have used between the two dates shown. Your usage is measured using your meter readings or where we don’t have actual meter readings, an estimation of your usage based on your usage history.
CCL – where the climate change levy (CCL) applies (for example, you are using more than an average of 33 kWh per day and you do not have an exemption), you will see charges here calculated based on the amount of energy you have used between the two dates shown. CCL is a government levy and is charged at the same rate by all energy supplies.
VAT – value added tax (VAT) applies at the point of bill to both energy consumption and climate change levy charges. The standard rate of VAT for businesses is 20% however VAT will be charged a 5% if you use below the de minimis threshold of an average of 33 kWh per day during the billing period or you have let us know that you are eligible for reduced rate VAT.
Total – this is the total of net, CCL and VAT charges added together.
G – Total for this bill
This figure shows the total cost across all charge periods for all supplies covered by the bill.
H – Current balance
This is your account balance at the end of this billing period.
If the figure shown is followed by DR, this means you are in debit and owe that amount. If you were to switch away tomorrow, you would need to pay that amount to us to settle up.
If the figure shown is followed by CR, – this means that you’ve built up credit in your account, and we would return that to you if you switched away.
Your account balance may vary throughout the year depending on how your business operates. For Direct Debit customers, it’s common to build up credit during periods of lower usage, which will go towards offsetting periods of higher usage. Your balance should even out over the course of the year, but if something does look wrong, you can request a credit refund or change your payment amount.
I – Payment information
Information about your payments will be shown here. Currently, details of payments you’ve made in the billing period do not appear on the invoice but can be viewed on your online portal.
If you pay on receipt of bill, this section will confirm the amount you need to pay.
If you pay by variable direct debit, this section will confirm the date and amount to be collected.
If you pay by monthly fixed direct debit, this section is for reference only.
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Breakdown page
I – Meter Serial Number: This is the serial number for the meter at your site; this number should match the one on the meter itself. Please contact us if the number shown here does not match the one on your meter.
J – Meter Readings: Details of recent meter readings submitted for this account. We will calculate your bill based on estimated meter readings if we do not receive regular readings from you.
K – Consumption Charges: The Consumption and Fixed Charges applied to your account, with details of the consumption in this billing cycle in units (kWh) and what your unit rate is.
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Contact and policy
This page displays our contact details, advice on how to pay, and how to complain.
S – Get in touch
Here you can find our contact details.
The quickest way to get in touch is to email us at hellobusiness@goodenergy.co.uk. We aim to respond in under 24 hours.
T – How to pay.
One of the easiest ways to make payments to your account is via Direct Debit. It’s quicker and easier for us to manage your account when you pay by Direct Debit.
U – What to do if you’re unhappy
If you’re unhappy with our service, please get in touch at hellobusiness@goodenergy.co.uk to let us know.
You can find more about our complaints process and Code of Practice here.
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