FAQs

Computershare Investor Services plc manages the administration for Good Energy shares and bonds.

We encourage our investors to register for the bank transfer method of payment to help improve efficiency and reduce costs for issuing cheques. You can update your payment method and/or your address:

• Online – through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter ‘C’ and is followed by 10 digits. You will also need your postcode.
• Phone – if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
• Post – Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ

• Online – through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter ‘C’ and is followed by 10 digits. You will also need your postcode.
• Phone – if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
• Post – Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ

We have a lot of customer investors at Good Energy. You can switch your home to our 100% renewable electricity here.

This is not something the Company has instructed and we urge you to exercise extreme caution if you receive any unsolicited communication regarding your investment in the Company. Find our more here.

Are you wanting to make an ethical investment? Click here for information about how to buy shares in Good Energy.

Click here for Scrip information.

If you are interested in future fund raises you can register your interest by completing this form.

Directly registered shareholders

• Vote Online – log in to www.eproxyappointment.com/Login using the login details on the form of proxy or in the email you received on 25 May 2023 depending on your mailing preference. 

• By post – complete the form of proxy and return it in the envelope provided. 
• In person – attend and vote at the meeting in person. Please inform investor.relations@goodenergy.co.uk if you plan to attend the meeting. 

Beneficial shareholders who hold shares through a nominee or broker

• By nominee or broker – if you hold your Good Energy shares through a CREST nominee or broker you will need to instruct your nominee or broker how to vote your shares. further details are available here https://www.goodenergy.co.uk/investors/annual-general-meeting/. 
• In person – attend and vote at the meeting in person. Please inform investor.relations@goodenergy.co.uk if you plan to attend the meeting. 

We strongly encourage you to submit your proxy vote as soon as you can and recommend using the online platform to avoid the risk of postal delays. Online and postal appointments received after 2pm on Tuesday 20 June 2023 will not count towards the final result. 

If you receive your shareholder communications by email, these details were sent to you by email on 26 May 2023. If you cannot locate these in your inbox, please check your spam/junk email. If the email is in the spam/junk inbox then please mark this email as ‘not spam/junk’ to avoid missing any further correspondence from Good Energy Group plc, which is sent by our Registrar’s Computershare. 

If you receive your shareholder communications by post, you will have received a pack containing the AGM Notice and a Proxy Form. The Proxy Form includes the details which you can use to vote online or you can complete the form and post it back to Computershare in the reply paid envelope. 

If you hold your Good Energy shares in CREST through a nominee or broker, you will need to instruct your nominee or broker how to vote your shares. Your nominee or broker may set a voting deadline which is earlier than the official voting deadlines, sometimes by up to one week. 

Contact your nominee or broker with your voting instruction using their online messaging, by post, or ask to speak to the ‘corporate actions’ or ‘proxy voting’ department for instructions on how to vote. Further details can be found here https://www.goodenergy.co.uk/investors/annual-general-meeting/.  

Alternatively, your nominee or broker may be registered to allow you to appoint a proxy electronically via the Proxymity platform, a process which has been agreed by the Company and approved by the Registrar. 

• Go to www.proxymity.io for further information 
• Read Proxymity’s terms and conditions carefully and agree to them 

Lodge your proxy to be received by 2pm on Tuesday 20 June 2023 to make your votes count. 

If you hold your shares directly with our Registrar Computershare, please visit their voting website at https://www.eproxyappointment.com/Login.

For all voting queries, please contact our Registrar Computershare on 0370 707 1154 or Georgeson by email at goodenergy@georgeson.com. Georgeson are assisting with shareholder voting inquiries for the AGM and are a wholly owned subsidiary of Computershare our Registrar.

For any other questions, don’t hesitate to contact Good Energy’s investor relations team at investor.relations@goodenergy.co.uk and we will be happy to assist. 

Good Energy Bonds II: 4.75% per annum payable in January and July each year.

Customer bonus interest will accrue at 0.25% per annum for each Bond year that you are a customer on 1 January, up to and including the Bond year in which Good Energy Bonds is repaid or redeemed.

Customer bonus is payable when Good Energy Bonds II are repaid or redeemed.

As a Good Energy customer bondholder you are entitled to receive an additional 0.25% per annum interest payment on maturity of the bonds for any year in which you are one of our valued customers on 1st January for the relevant year, whether you buy your energy from us or are a generator supported by us.

The good news is that it doesn’t have to be the bondholder who necessarily pays the bill – we have extended it so that you are entitled to the interest even if someone else in your household is the customer. You can let us know the Good Energy customer account number and name of the account holder by contacting us at bond.support@goodenergy.co.uk.

If you have lost your bond certificate, a replacement can be obtained through the completion and return of an Indemnity for the lost certificate. In most instances it is usual for an administration fee to be charged for the production of an Indemnity. Original certificates are cancelled when an Indemnity is raised to cover the risks associated with their loss so please ensure that you are certain that the certificate has been lost.

Please contact us at bond.support@goodenergy.co.uk if you would like us to request our Registrar, Computershare, send you a Letter of Indemnity. In order to issue a new certificate you will need to complete, sign and send this back to Computershare.

Alternatively they can be contacted on 0370 707 1154.

Good Energy makes interest payments on bonds net of a withholding tax at the basic rate of income tax, currently 20%. This is outlined in the terms and conditions of the Good Energy Bonds Invitation documents. Good Energy is required to make payments to every individual bondholder consistently in accordance with the terms and conditions. We regret that Good Energy cannot vary this on an individual basis.

Good Energy pays interest net of this withholding tax to Good Energy Bonds bondholders six monthly (within 15 business days of the interest payment date). The withheld tax on bond interest payments are paid to HMRC after each quarter end. HMRC should be able to answer any further questions you have relating to your personal tax reclaim and we encourage you speak with them to discuss your individual situation.

You can redeem your Bonds on the Repayment Date by providing at least six months’ notice before the Repayment Date.

Please return your completed notice of redemption, which can be located on the reverse of your bond certificate to:

Good Energy Group plc
FAO the Company Secretary
Monkton Park Offices
Monkton Hill
Chippenham
SN15 1GH

Good Energy Bonds I & II are now closed. If you are interested in future fund raises you can register your interest by completing this form.

You can download the tax vouchers online at www.investorcentre.co.uk   this will avoid incurring a charge.

If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number, this begins with the letter ‘C’ and is followed by 10 digits. You will also need your postcode.

Or alternatively, if you would like to speak to Computershare directly you can contact them on 0370 707 1154.

For all other queries, please contact us.

If you would like to request redemption of your bond, please send in your notice of redemption as described above under ‘How do I redeem my bonds’.