How to read your energy statement
Make sense of your small business energy statements with this handy guide.
We’re currently in the process of upgrading our customers accounts, some customers will already be receiving our new style bill. If the image below doesn’t look like the bill you’re looking at, click below to see our new style bill.
Page 1
A – Our Contact Details: If you have any queries about your account, please contact our dedicated account management team.
B – Your Account Number: Please reference this number when you contact us about your account; it will help us find your account details so we can serve you more quickly.
C – Invoice Period: The time covered in this billing cycle.
D – Site Details: The site address this statement refers to.
E – Energy Services Charges: For dual fuel customers this section will contain Total Electricity Charges and Total Gas Charges. If you are a single-fuel electricity or gas customer, then this section will only show charges relevant to your supply.
F – Total Amount: The total amount you need to pay.
G – Your Contract Summary: A short summary of your contract details, including your product name and the end date of your fixed price period, to help you manage your business energy contract.
H – Online Account Details: We recently launched our new system that makes it quicker and simpler for businesses to manage their energy account online. A summary of the online account features and a link to help you access it can be seen here.
Page 2
I – Meter Serial Number: This is the serial number for the meter at your site; this number should match the one on the meter itself. Please contact us if the number shown here does not match the one on your meter.
J – Meter Readings: Details of recent meter readings submitted for this account. We will calculate your bill based on estimated meter readings if we do not receive regular readings from you.
K – Consumption Charges: The Consumption and Fixed Charges applied to your account, with details of the consumption in this billing cycle in units (kWh) and what your unit rate is.
Page 3
L – How to pay for your energy: The different options you have for paying the balance shown on your statement.
M – Terms and Conditions: The web address for accessing the general terms for your business energy contract with Good Energy.
N – Complaints: If you have submitted a complaint and are unhappy with how it has been handled, then please contact Ombudsman Services. Their details can be found in this section.
O – Moving your workplace?: If you’re changing address, follow these steps if you want to take Good Energy with you.
Page 3