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Government Energy Price Guarantee 

The Government Energy Price Guarantee (EPG) is a discount on the unit rates of energy provided by the government to help with the high costs of bills. It is only applied when unit rates go above a certain threshold.

From April-June 2023, the threshold is £2,500. As the price cap (and non price-capped tariffs such as our Good Energy Standard tariff) are above this threshold, the EPG is being applied to energy bills automatically.

From 1st July 2023, the threshold is rising to £3,000. As the price cap and our Good Energy Standard tariff are below this threshold, the EPG discount is no longer being applied to bills. Customers on prepayment meters will still receive some financial support. We are writing to all customers about how their energy prices are changing.

If prices rise again later in the year, the EPG may once again be applied to unit rates – we will update this page as and when the government provides information about this.

You can read more about the Government Energy Price Guarantee here.

Energy Bills Support Scheme 

The Energy Bills Support Scheme was a government discount of £400 that households received on their energy bills between October 2022 and March 2023. It does not need to be paid back.

Customers on prepayment meters who received their £400 Energy Bills Support Scheme payment as vouchers have until 30th June to redeem these.

For more information about the Energy Bills Support Scheme, please read our blog or visit the governments dedicated support page

Alternative Fuel Payment

As announced by the chancellor during the autumn budget statement, a new scheme called the Alternative Fuel Payment is currently being designed. This will provide support to customers who do not use mains gas to heat their home and will consequently not be receiving an EPG discount through a gas bill. This support will be delivered to these customers via an additional payment made through their electricity bills. The precise details of the scheme are yet to be finalised, but we will keep our customers informed of any developments.

Find out more and read our FAQ’s here.

What to do if you’re worried about paying for your energy

If you’re struggling to afford your energy, it’s really important you seek help. Let us know by calling us or emailing We will do what we can to support you, for example by getting you set up on a monthly payment plan that you can afford.

There’s also lots of independent support available if you’re struggling with energy, including from Citizen’s Advice. They are the official source of free and independent energy advice. Visit their website or call them on 0808 223 1133

You can also contact National Energy Action if you’ve built up a debt with your energy bills. Call 0800 304 7159, Monday to Friday 10.00am-12.00 noon

Controlled power outages

Sometimes, there is a higher demand for electricity across the UK than supply. This can be more likely to happen during the winter when we tend to use more power at peak times of day.

To maintain the electricity network when there is a shortage, National Grid and Distribution Network Operators (DNOs) can introduce controlled power outages. These events are rare, as other measures, such as instructing heavy industrial energy users to switch off or reduce, are implemented first.

However, if an energy shortage is particularly extreme, the government can approve the use of controlled power outages. This reduces national demand and will mean that any shortage of electricity does not lead to the entire national grid losing power.

What are ‘Rota Load Block Alpha Identifiers’?

To make controlled power outages as fair as possible, the country is split into 18 areas (or ‘blocks’), which can be temporarily ‘turned off’ for short periods. The affected areas will be rotated so that no single area in the UK is left without power for too long. These areas are assigned letters called ‘Rota Load Block Alpha Identifiers’.

What should I do during a controlled power outage?

An event such as this will be communicated across all media channels. If this happens, the best thing to do is to check the website, where the most up to date information will be available. This will include your identifier, whether you can expect an outage and if so when.

The website also tells you who your network operator is, which is also listed on your bill. Your network operator is responsible for ensuring electricity is delivered to your home — speak to them if you have a critical need for continuous electricity supply such as for medical requirement.

You can visit the website or call 105 if you experience a power cut at any time to be connected to your network operator.

Energy saving tips

  • Turn off appliances: Electronic devices still use electricity when they are on standby can cost over £100 a year.
  • Use a smart thermostat and put your heating on a timer
  • Ensure your home is well insulated
  • Switch to more energy efficient appliances is to swap your lightbulbs to LEDs, which use 85% less energy
  • Only fill the kettle with as much water as you need
  • Wash your clothes at 30 degrees

Read more about how to save energy.

What causes energy price rises?

The price of electricity is set by the cost of gas – even when it’s generated from renewable sources. Gas supply issues, predominantly driven by Russia’s invasion of Ukraine, caused prices to rise to unprecedented levels from 2021-2022. Wholesale energy prices have been falling in 2023, and this is now being passed through into lower customer bills. Even with these reductions, prices are still above where they were before the energy crisis.

Read more about changes in the energy market on our blog.

Do I need to give a meter reading? 

We receive lots of meter readings when energy prices change, but in many cases you don’t need to submit one on the day.  

For example, if you have a smart meter, your meter sends us readings automatically. If you don’t have a smart meter, read more about when to submit meter readings – including how to avoid busy times such as when the energy price cap changes. 

An update on switching

As the energy market has been so volatile, most companies are advising customers that the best thing they can do is stay with their current provider.

If you still want to talk to our team about Good Energy tariffs, please get in touch.  

Or, if you’re staying put but still want to hear the latest about us and the energy market, please sign up to our newsletter.

If you want the full picture on what’s been happening, please read our blogs:

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