Signing up

We’ll be emailing everyone who is eligible to join Power Pause with sign-up information and the chance to opt in over the next week. You can also opt in by visiting our Power Pause webpage directly. 

Any domestic Good Energy customer with a communicating smart electricity meter and an email address can sign up to Power Pause. 

We need your smart meter to be set up to share your electricity usage data half hourly, and we will need to receive 80% of readings in the last 20 days to be able to calculate your baseline electricity usage. 

We need your email address to communicate with you about the scheme and inform you of events. All customers who opt into Power Pause will be moved to a half-hourly meter read schedule, as per the terms and conditions. 

Yes, customers on any domestic supply tariff can take part. 

Customer with time-of-use tariffs may have a different pattern of consumption over a 24-hour period and so their baseline may look different to those not on these tariffs, but you can still be rewarded for reducing your consumption below your baseline during events. 

Yes, customers who generate and export electricity (via solar panels, for example) can take part in Power Pause events. We are only able to credit customers for the energy they save that they would usually import from the National Grid. 

If you don’t have a smart meter, you can register your interest on our website and sign up to Power Pause once it’s fitted. 

If you have a smart meter but it isn’t sending readings, it may be that we’ve lost connection or that the meter was never fully commissioned in the first place and so can’t send readings. Please contact us to see what we can do to resolve this. 

If you live in an area with no, little or intermittent WAN coverage (this is the signal that smart meters use), then it may be that we’re unable to retrieve enough readings from your meter for you to be able to participate in Power Pause.  

If you don’t have an email address listed on your Good Energy account, email hello@goodenergy.co.uk to ask them to add this. You’ll need to provide 4 different pieces of information to verify your identity. This could be your account number, address, phone number (if we have this), meter serial number, or the balance on your last bill. 

When you opt in to Power Pause, we’ll switch you to a half-hourly read schedule. If you later choose to opt out of this and go back to a daily or monthly read schedule, you won’t be able to take part in Power Pause as we won’t be able to verify your consumption in half-hourly increments. 

Power Pause will be open for sign ups during November 2023. National Grid decide when the events will be based on their forecasts of electricity demand and supply. Good Energy and other suppliers are given only 24 hours’ notice of when an event will be. We can’t provide forecasts on when events will be and can’t influence National Grid’s decisions on this. If you don’t hear about an event, it may be because no events have occurred yet. 

If it’s been a number of months and you still haven’t heard from us, it may be because we’re not receiving enough data from your meter. Before each event, we’ll check all meters that have been opted in to ensure we have enough data to calculate a baseline for that event. We need at least 80% of your half-hourly readings over a 20-day period prior to an event. If we don’t have enough data before an event, we won’t contact you about participating in it. The most common cause of missing data is intermittent WAN (smart meter signal). 

Power Pause rewards you for saving electricity only. 

There’s no need to get involved if you feel Power Pause isn’t right for you. But this is quite different to just saving energy all the time in everyday life – it’s about shifting your electricity-intensive activities to different times of day. This could mean cooking dinner earlier than usual, or scheduling your dishwasher outside of the event hours. Any reduction in your usual usage, however small, will result in you earning a credit on your bill. But if it still doesn’t sound right for you, there’s no need to get involved. 

Power Pause is all about opening more people up to the world of smart energy, so it’s great to hear you’re already involved. You’re still welcome to sign up, but you just might not earn quite as much of a reward if your peak usage is already low. 

If you’re interested in tariffs that offer lower prices at off peak times, we have an EV tariff that we’ll be contacting customers about soon. If you export energy, you may also be interested in our Solar Savings scheme. 

No. You can take part in as many or as few events as you like (though we’d obviously encourage you to make the most of them). You never have to join an event if it’s not convenient for you. Any that you can’t join, just don’t opt in when we email you about it. We won’t send any reminders or follow-ups about events you haven’t opted into. 

To earn rewards, you have to opt into an event before it begins, so we know you’re planning to take part and use less electricity. If you don’t opt in, you won’t earn any rewards, even if you do save power. You can always take part in future events though. 

Don’t worry, you won’t be penalised in any way, you just won’t be rewarded either. You’ll just continue to pay for your electricity usage as usual. 

If you don’t want to take part in an event, you don’t need to opt out just dont opt in when we email you about the event. If you would still like to opt out and stop receiving emails about Power Pause entirely, you can do so by unsubscribing.

If you move house, you won’t need to opt out of Power Pause. We will do this on your behalf. If you would like to take part in Power Pause in your next home, then you are welcome to switch your home to Good Energy. Some other energy suppliers also participate in National Grid flexibility schemes.  

You are welcome to switch away from Good Energy after opting into Power Pause. We will opt you out as part of the switch.  

SMS is our specialist smart meter partner. We work with SMS to collect half hourly reads from your electricity meter. They calculate a baseline which tells us what you would normally use, then they tell us what you used during a Power Pause event. This is the data we use to calculate the savings you have made.  

Smart Meters

The National Grid will only accept participants with meters that can remotely deliver data in 30 minute increments, as this ensures that they can verify the reduction in consumption.  

You can check whether you have a smart meter by visiting our app or online portal, navigating to the meter readings page, and checking if it says ‘smart’ next to any of the readings. 

If you don’t have one yet, you can register your interest on our website or contact us to book in an installation now. 

Register your interest on our website or contact us to book in an installation now. Smart meters are fitted free of charge and bring a whole host of benefits, Power Pause included. 

Generally, we can offer you an appointment within a few weeks, but this depends on engineer availability and other factors so there are no guarantees. 

Though we can install smart meters in most homes, there are some areas and types of buildings where they can’t work just yet, and some cases when we can’t install one. 

Yes. As long as your smart meter itself is working, you can join. Your smart meter is the unit attached to the wall, which may be outside your home, or in the cupboard under the stairs. The in-home display is different to your smart meter – it’s the little screen that’s usually plugged in somewhere in your house showing your energy usage information. You can join Power Pause even if your screen doesn’t work, or you don’t have one. 

We will contact you if your meter is functioning as expected to opt into events. If it’s not, our operations team will be working hard to address the issue on your behalf.  

Very occasionally, external issues like data outages or connection interruptions mean we might not be able to retrieve readings from your smart meter during a Power Pause event that you’ve opted into. 

If that happens, we won’t know how much you saved. Instead, we’ll credit you the average reward that other customers received for that event, based on the assumption that you got involved and saved power. 

If we stop getting regular meter readings from your smart meter, that might mean you’re not eligible for Power Pause events anymore (we need 80% of all half-hourly readings for the last twenty days for you to be eligible). We won’t contact you about events if we don’t have enough meter data to calculate a baseline for you for that event; You won’t be able to opt in and you won’t earn rewards. 

If you sign up to Power Pause and then part way through the winter your smart meter stops communicating, please get in touch with us and we’ll do all we can to get it working again. 

Though rare, some problems can be very tricky to fix. We’re dependent on a whole host of third party government-mandated systems to make smart meters work, so sometimes it’s outside of our control. We’ll do our best to keep your meter connected but we can’t guarantee it. 

If we’re no longer getting half hourly meter readings every day for the last twenty days, you won’t be eligible for Power Pause events and we won’t contact you about them. 

You can still get involved by saving power. This will save you save money and will help us build towards a cleaner, greener energy system. 

Events

We will notify you when an event is about to happen. We will only contact you if you are opted in and your meter is healthy and communicating. In the case that your meter isn’t working properly we will notify our internal team to investigate the issue.  

Once you have opted in, we will remind you when the event is about to happen. During the event, try to use as little electricity as you can – we have lots of ideas for saving electricity on our blog. Please stay safe and stay warm. 

Once the event has ended, we will work hard to calculate your energy savings. We will then email you your results in around 3-5 days – and add the credit for your energy savings to your account.  

There will be at least 12 events between November 2023 and March 2024. There may be more, depending on how much help the electrical grid needs, but here won’t be less. Six events will take place in before the end of 2023, and six between January and March 2024. 

Power Pause events will be one to four hours long.  

Events could be at any time, though are likely to be late afternoon into the evening (i.e. 4-8pm) on weekdays when demand for electricity is usually at its highest. They’re also likely to be more frequent in January, when the electrical grid is usually under the most pressure. 

Historically, the electrical grid comes under the most strain in winter, when people tend to use more energy, so it’s likely that most of the events will be then. However, the National Grid have not set an end date for this season’s Demand Flexibility Service, so events could run into the Spring and Summer should National Grid need support balancing the grid. 

Households could reduce their power consumption during events by choosing to run power-hungry appliances such as washing machines, clothes dryers, dishwashers, electric showers, kettles and immersion heaters before or after the event. Another option would be to reduce energy usage (e.g. using a microwave instead of the oven to cook dinner) during the event.  

Efficient lightbulbs and small appliances such as modern televisions consume very little electricity and so there will be little benefit of avoiding using these during an event.   

Using electrical goods, like tumble dryers, overnight can create an increased risk of an incident. We advise all consumers to follow the guidance offered by organisation such as Electrical Safety First and where possible to avoid using their electrical appliances overnight. 

Head over to our blog for more ideas about saving electricity during a Power Pause event.  

No, this service is about reducing your electricity use where you can, it is not about asking people to go without electricity. Efficient light-bulbs and small appliances such as modern TVs consume very little electricity and so there will be very little benefit to avoiding using these during an event.  

Participating in the service is completely optional and customers do not have to take part if they don’t want to, even if they have opted into Power Pause or a specific event. 

Rewards

We’ll look at your historical smart meter data leading up to an event, and calculate what you usually use at that time of day, on average.  

If the event is on a weekday, we’ll look at your half-hourly usage over the last 10 weekdays (excluding saving session days). If the Session is on a weekend, we’ll look at your half hourly usage over the last 4 weekend days. These half hourly averages are then subject to an ‘in day adjustment’ which will make adjustments based on how much energy you’ve used on the day of the session. 

We then use these adjusted half-hourly averages as a benchmark – so you’ll earn rewards for every kilowatt hour you save during the event. 

You’ll earn money for every unit of electricity (in kilowatt hours) you don’t use compared to normal. 

It’s hard to say exactly how much you could earn overall, because it all depends on a lot of factors – from how many events there’ll be, to how long each one is. Plus, there are individual factors, like how many events you choose to get involved in, how much power you normally use and how much power you’re able to save in each one. 

A lot of the unknowns exist because this project is designed to help balance the energy grid, and we don’t know exactly how much help it’ll need this winter. That depends on factors like the weather, energy demand and supply issues (for example, particular generators not running). 

If you managed to take part in all 12 events and you saved 1kWh on average per event, we’d expect to credit you around £2.55 per event. 

You’ll be rewarded for every unit of electricity (in kilowatt hours) you don’t use compared to what you normally use. (See ‘how do you work out typical energy use’ above for more information on this.) 
 
The calculations will be done automatically by our smart meter partner, SMS, on our behalf. They will collect the smart meter data, calculate how much you saved, and then we’ll credit you what you earned. 
 
Rewards are measured half-hourly – so you get separate opportunities to earn in every half hour of each event. Here’s an example to explain what this means: a Power Pause event might run from 6pm to 7pm. If you use less power than usual between 6pm and 6.30pm, and then use more power than usual between 6.30pm and 7pm, you would still earn points for what you saved in the first half hour – and still get a credit on your account. 

The money customers can earn in this scheme is paid by National Grid – it’s a reward for helping to keep the energy grid in balance by using less power at the busiest times. When energy demand is high, it’s much cheaper to pay people to use a bit less power than it is to pay fossil fuel generators to switch on at short notice. 

Demand Flexibility Service (DFS)

More information on the Demand Flexibility Service can be found here. 

With energy prices still high, it’s crucial to help people save power and money. But Power Pause isn’t just a way of easing the impact of the energy crisis on your bills – it’s the start of a new era of energy: one where people genuinely benefit by actively participating in making energy smarter, greener and cheaper. 
 
Currently, the UK often has to fire up extra coal and gas stations to satisfy everyone’s energy needs at the busiest times of day. 
 
Rather than paying these (very expensive) fossil fuel generators to turn on when demand is high, we want to reward people for switching off or delaying the energy they don’t need. Not only will this cut carbon emissions – it helps balance the energy system, and allows us to make the most of green energy when the sun’s shining and the wind’s blowing. 

This is all about reducing the cost of energy at peak times by balancing the grid and lowering the UK’s dependency on gas. It’s a chance for you to lower your bills when energy demand is high – and in time will make the system cheaper to run overall.