Send us a meter reading

We aim to read your electricity and gas meters once a year, but sending us quarterly readings helps us bill you more accurately. Keeping an eye on how much energy you use can also help you cut your bills, making them lighter on the planet and your pocket.

It only takes a few minutes to do using the form below. If you need help please see our meter reading guide. If you’re still unsure, give us a call on 0845 601 1410 and someone from the team will be happy to help.

If you're on our Feed-in Tariff scheme you can also send us a Total Generation Meter reading using the form below. Give us a call on 0845 601 1410 if you need any help, or follow the link for more information on the Feed-in Tariff payment process.

* Required

What type of meter reading do you want to send us?

Choose all that apply

Your details

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Electricity Meter Reading

Your meter serial number is a maximum of 15 characters and can be found on the front of your meter.
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* If you only have a single rate meter, please add your reading here. If you have Economy 7, please add the day reading here and the night reading below. You do not need to enter any numbers which appear after a decimal point.
Do you need a revised bill?

Gas Meter Reading

Your meter serial number is a maximum of 15 characters and can be found on the front of your meter
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* You do not need to enter any numbers which appear after a decimal point.
Do you need a revised bill?

Feed-in Tariff Meter Reading

* Your Generator account number is a maximum of 5 numbers and can be found on your welcome letter or most recent read request.
* Your meter serial number can be found on the front of your generation meter and meter reading requests.
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* Your meter reading will be a number up to 8 digits long.
Please tick this box if your meter has gone all the way round the clock and back to zero again. For example, if you have a 6 digit meter, your read has gone all the way up to 999999 and then started from zero again. Please only tick this box if you are sure your meter has clocked.

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How to read your meter

Your account number

When you enter your account number you only need to enter the numbers, please leave off the E or G at the end.