How to pay your bill

Direct Debit
Most of our customers pay by monthly Direct Debit. With equal installments automatically debited from your account each month, not only is it less hassle for you; it helps us keep our prices down too.

If you don’t know how much you currently use or pay for your energy, we can estimate the monthly amount based on the national average. We’ll let you know at least 10 days in advance of the first payment going out.

All you need to do is complete a Direct Debit form, which you can download on the right of this page. Please complete and return it to:

Good Energy
SN15 1EE.

Or give us a call us on 0800 254 0000 and we’ll send you a Direct Debit form in the post.

If you’d prefer to pay by phone using a debit or credit card, give us a call on 0800 254 0000. Credit card payments may be subject to a charge.

To pay for your electricity using internet or telephone banking please quote Good Energy Ltd, S/C 30-91-99, A/N 00463501 and your electricity customer account number.

To pay for your gas using internet or telephone banking please quote Good Energy Gas Limited, S/C 30-91-99, A/N 00465016 and your gas customer account number.

Your bank may charge for this service.

Please make your cheque payable to Good Energy Ltd and submit it, along with the tear-off payment slip provided on the front page of your bill, to Good Energy Ltd, Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE

Bristol Pounds
You can now pay for your energy bill in Bristol Pounds, keeping your cash in the city to create a fairer, stronger and happier local economy. 

It’s easy to pay for your energy in Bristol Pounds, you just need to make sure you’re signed up for a Bristol Pound account and you have access to it online. Once you're signed up and logged in, you can follow the instructions in our user guide to set up your first payment. 

Details of how to pay are also included on the back of every bill.