Price change FAQs

Why are you increasing prices?

In 2017 the costs of buying clean, renewable electricity and transporting energy have gone up.

Right now, all the teams at Good Energy are working hard towards our ambition that every penny you spend with us goes towards a cleaner greener, world.

You increased your prices in March 2017, why are you doing it again so soon?

There were certain costs that we knew would increase towards the end of 2017 but the exact costs had not been published. Rather than estimate or to begin collecting for these costs in advance, we decided the fair thing to do for customers was not to include these in the price rise.

These included:

  • New generation costs – the investment mechanisms to boost the growth of green energy, such as the Renewable Obligation (RO) and Contracts for Difference (CFD).
  • Capacity market costs – during times of high electricity demand, the national grid needs to make sure energy is available to meet UK’s need. Often it means firing up old coal power stations and diesel generators. And this means paying a premium, a cost that’s passed on to all suppliers through the capacity market.
  • Use of the Transmission Network – the cost of transporting electricity at high voltage (via big pylons) has increased – a charge we must pay to the national grid.Smart metering costs – payment for centralised systems and our preparation for Smart metering have all increased our costs this year

Has the gas charge changed? Why?

Our gas unit rate has increased as a result of increases in the gas wholesale price.

The costs of transporting energy have also increased.

Why should I stay with Good Energy – what makes you different?

Our electricity is 100% renewable – always has been and always will be.

We’ve been renewable pioneers from day one; we pioneered the UK’s first onshore windfarm, UK’s first home generator scheme and first 100% renewable tariff for the local community.

On average, our customers live four miles away from one of our renewable generators.  Most energy travels 2,500 miles to reach its customers.

We believe it’s important to keep our prices stable and to be fair and upfront about what they cover.

6% of our Green Gas comes from biomethane – gas produced here in the UK from organic matter like manure and sewage.

And to make our Green Gas totally carbon neutral, emissions from the gas our customers use is balanced through verified carbon-reduction schemes that support local communities in Malawi, Vietnam and Nepal.

All this means that choosing our Green Gas from Good Energy, along with our 100% renewable electricity, could cut your personal carbon footprint by as much as 50%

Do I have to stay with you? How do I switch?

No you do not have to stay with us; you might want to consider switching your supplier.

if you do decide to leave us, we don’t charge an exit fee. 

For impartial advice you can contact the Citizen’s Advice bureau; citizensadvice.org.uk

Other energy providers offer a 100% renewable tariff at a cheaper rate, why should I stay with you?

Our electricity is 100% renewable – it always has been and always will be.

We’ve been renewable pioneers from day one; we pioneered the UK’s first onshore windfarm, UK’s first home generator scheme and first 100% renewable tariff for the local community.

On average, our customers live four miles away from one of our renewable generators.  Most energy travels 2,500 miles to reach its customers.

We believe it’s important to keep our prices stable and to be fair and upfront about what they cover.

We commit to matching all of our customers’ annual demand with power we buy directly from renewable generators during the year. This sets us apart from a number of other suppliers that ‘greenwash’ their supply to make it look green, but don’t actually contract with a single renewable generator.

6% of our Green Gas comes from biomethane – gas produced here in the UK from organic matter like manure and sewage.

And to make our Green Gas totally carbon neutral, emissions from the gas our customers use is balanced through verified carbon-reduction schemes that support local communities in Malawi, Vietnam and Nepal.

All this means that choosing our Green Gas from Good Energy, along with our 100% renewable electricity, could cut your personal carbon footprint by as much as 50%

Are you increasing prices because the Government recently announced a price cap on energy bills?

No.

The Government price cap does not look likely to come into place until Autumn/Winter 2018 possibly even later.

Why are you not scrapping your SVT like British Gas/Are you planning to scrap your SVT?

We know that SVTs are getting a lot of attention in the media at the moment.

What’s key for us is whether customers are being treated fairly.  It’s important that one group of customers are not paying for another group of customers to have a cheaper price.

Right now, all the teams at Good Energy are working hard and every penny you spend with us goes towards a greener, cleaner world.

Ready to switch?