My Good Energy account
What is My Good Energy?
In a nutshell, it’s a handy way to manage your Good Energy account. You can use it to:
- View and download bills and documents
- Pay your bills
- Send us your meter readings
- Let us know if you’re moving home or premises
- Update your personal details
- Compare energy usage
Why should I use the online service?
Tackling climate change is at the heart of what we do at Good Energy. And reducing waste is a big part of that. The online service means we can cut back on how much paper we send to you – which is good news for the environment. Plus it makes your life easier, because you can quickly view your bills and any documents as soon as they're ready – whenever you like, wherever you are.
What do you use my email address for?
When you register for the online service, we’ll ask for your email address – the one linked to your Good Energy account. That’s so we can let you know via email each time a new bill or document is ready to view. Very occasionally, we’ll also drop you a line with things we think you need to know about your account.
How else will Good Energy get in touch with me?
If you register for the online service we’ll add all of your bills, reminders and account documents to your online service. We may occasionally send you a text message and, while we try to keep the amount of paper we send out to you right down, now and then we may need to send you bits and pieces in the post.
You can download some handy user guides below
If you’ve got a question we haven’t answered, you can get in touch with our customer care team by emailing firstname.lastname@example.org or calling 0800 254 0000 between 8am and 8pm on weekdays (except bank holidays) and 8am and 1pm on Saturdays.
How to log on to My Good Energy.pdf pdf 668KB
My Good Energy user guide.pdf pdf 1.1MB
How to sign up to My Good Energy.pdf pdf 506KB
Common questions.pdf pdf 229KB
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