Creating a new online account password
Why do I need to create a new password?
We've listened to your feedback about being able to use a password to access your online account. After 28th January, when you need to log into your account you'll be prompted to create a new password before you can log in.
One thing to note is that any previous passwords you've used on older versions of the online account will no longer work. You will need to set up a fresh one. This is because we can't access any of your passwords for security reasons.
Ready to switch?