Emergency Contact Information test

Experiencing a power cut?

Power cuts tend to happen on a local or regional basis. They’re usually caused by a fault in the electricity wires supplying your region - if you're experiencing a power cut please call 105 from a UK landline or mobile. 

Call 105 now

Visit the Power cut 105 website

Visit Powercut105.com

Smell gas?

If you can smell gas or if there are issues with your gas supply please call the National Grid Gas Emergency line on 0800 111 999

Call the National Grid Gas Emergency line

0800 111 999

In the event of an emergency

  • Do not smoke or light matches
  • Do not turn electrical switches on or off
  • Open doors and windows
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Call the National Gas Emergency number (0800 111 999)

General safety advice

  • Get your gas appliances checked annually by a Gas Safe-registered engineer
  • Always check IDs before allowing anyone into your home

Gas safety in rented properties

  • Speak to your landlord about making sure the boiler is serviced annually
  • Ask for a copy of the safety certificate to be sure

Signs of a faulty boiler

  • Soot around the appliance
  • A yellow or orange weak flame instead of blue flame
  • A pilot light which blows out easily