{"id":629,"date":"2022-12-13T10:01:02","date_gmt":"2022-12-13T10:01:02","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/businesses\/?page_id=629"},"modified":"2024-08-29T16:09:05","modified_gmt":"2024-08-29T15:09:05","slug":"how-to-read-your-energy-statement","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/business\/how-to-read-your-energy-statement\/","title":{"rendered":"How to\u202fread your\u202fenergy\u202fstatement\u202f"},"content":{"rendered":"\n<p class=\"alignwide has-text-align-wide\">We\u2019re currently in the process of upgrading our customers accounts, some customers will already be receiving our new style bill. If the image below doesn\u2019t look like the bill you\u2019re looking at, click below to see our new style bill.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is--inner-block\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.goodenergy.co.uk\/business\/how-to-read-your-bill\/\">New style bill<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<h3 id=\"page-1\" class=\"wp-block-heading is--inner-block\">Page 1<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is--inner-block\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/www.goodenergy.co.uk\/businesseswp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-01-724x1024.webp\" alt=\"\" class=\"wp-image-630\" srcset=\"https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-01-724x1024.webp 724w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-01-212x300.webp 212w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-01-768x1086.webp 768w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-01.webp 900w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<p class=\"is--inner-block\"><strong>A \u2013 Our Contact Details:<\/strong>&nbsp;If you have any queries about your account, please contact our dedicated account management team.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>B \u2013 Your Account Number:<\/strong>&nbsp;Please reference this number when you contact us about your account; it will help us find your account details so we can serve you more quickly.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>C \u2013 Invoice Period:<\/strong>&nbsp;The time covered in this billing cycle.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>D \u2013 Site Details:<\/strong>&nbsp;The site address this statement refers to.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>E \u2013 Energy Services Charges:<\/strong>&nbsp;For dual fuel customers this section will contain Total Electricity Charges and Total Gas Charges. If you are a single-fuel electricity or gas customer, then this section will only show charges relevant to your supply.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>F <\/strong><strong>\u2013 Total Amount:<\/strong>&nbsp;The total amount you need to pay.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>G <\/strong><strong>\u2013 Your Contract Summary:<\/strong>&nbsp;A short summary of your contract details, including your product name and the end date of your fixed price period, to help you manage your business energy contract.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>H <\/strong><strong>\u2013 Online Account Details:<\/strong>&nbsp;We recently launched our new system that makes it quicker and simpler for businesses to manage their energy account online. A summary of the online account features and a link to help you access it can be seen here.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<h3 id=\"page-2\" class=\"wp-block-heading is--inner-block\">Page 2<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is--inner-block\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/www.goodenergy.co.uk\/businesseswp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-02-724x1024.webp\" alt=\"\" class=\"wp-image-631\" srcset=\"https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-02-724x1024.webp 724w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-02-212x300.webp 212w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-02-768x1086.webp 768w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-02.webp 900w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<h2 id=\"\" class=\"wp-block-heading is--inner-block\"><\/h2>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>I \u2013 Meter Serial Number:<\/strong>&nbsp;This is the serial number for the meter at your site; this number should match the one on the meter itself. Please contact us if the number shown here does not match the one on your meter.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>J \u2013 Meter Readings:<\/strong>&nbsp;Details of recent meter readings submitted for this account. We will calculate your bill based on estimated meter readings if we do not receive regular readings from you.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>K \u2013 Consumption Charges:<\/strong>&nbsp;The Consumption and Fixed Charges applied to your account, with details of the consumption in this billing cycle in units (kWh) and what your unit rate is.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<h3 id=\"page-3\" class=\"wp-block-heading is--inner-block\">Page 3<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is--inner-block\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/www.goodenergy.co.uk\/businesseswp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-03-724x1024.webp\" alt=\"\" class=\"wp-image-632\" srcset=\"https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-03-724x1024.webp 724w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-03-212x300.webp 212w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-03-768x1086.webp 768w, https:\/\/www.goodenergy.co.uk\/business\/wp-content\/uploads\/sites\/2\/2022\/12\/how-to-read-my-bill-03.webp 900w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<p class=\"is--inner-block\"><\/p>\n\n\n\n<h2 id=\"\" class=\"wp-block-heading is--inner-block\"><\/h2>\n\n\n\n<p class=\"is--inner-block\"><strong>L \u2013 How to pay for your energy:<\/strong>&nbsp;The different options you have for paying the balance shown on your statement.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>M \u2013 Terms and Conditions:<\/strong>&nbsp;The web address for accessing the general terms for your business energy contract with Good Energy.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>N \u2013 Complaints:<\/strong>&nbsp;If you have submitted a complaint and are unhappy with how it has been handled, then please contact Ombudsman Services. Their details can be found in this section.<\/p>\n\n\n\n<p class=\"is--inner-block\"><strong>O \u2013 Moving your workplace?:<\/strong>&nbsp;If you\u2019re changing address, follow these steps if you want to take Good Energy with you.<\/p>\n\n\n\n<h2 id=\"\" class=\"wp-block-heading is--inner-block\"><\/h2>\n<\/div>\n<\/div>\n\n\n\n<p>Page 3<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re currently in the process of upgrading our customers accounts, some customers will already be receiving our new style bill.&hellip;<\/p>\n","protected":false},"author":20,"featured_media":118,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-629","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to\u202fread 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