{"id":539,"date":"2022-12-12T11:59:44","date_gmt":"2022-12-12T11:59:44","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/businesses\/?page_id=539"},"modified":"2026-03-09T15:57:06","modified_gmt":"2026-03-09T15:57:06","slug":"help-and-support-hub","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/business\/help-and-support-hub\/","title":{"rendered":"Help and support hub"},"content":{"rendered":"
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Online account and FAQs<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n How does the size of your business affect your Ts and Cs? <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Online account FAQs <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n PPA and SmartGen online account support <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Changing tenancy<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Update tenancy details <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Understanding your usage<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n How to read your energy bills <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n How to get data insights on your usage <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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How to make a complaint<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Make a complaint <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Download our forms<\/span><\/span><\/h2> \n
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Here you\u2019ll find some of our frequently used forms, for VAT, Direct Debits and BACs refunds.<\/p>\n

When you\u2019re ready, please send them back to hellobusiness@goodenergy.co.uk.<\/a><\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Our bank details \u2013 Here are our collection bank details to set up payment. <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n BACs Refund form – Please use this form to claim a refund, if you do not have a Direct Debit set up. <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Direct Debit form \u2013 Complete and return this form to pay your bill by Direct Debit. <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n VAT Form – If your organisation qualifiesfor lower VAT rates, for example if you\u2019re a charity, please complete this form. <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Business T&Cs<\/span><\/span><\/h2> \n
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Please choose from the type of contract that you have.<\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Large business terms and conditions <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Small business terms and conditions <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

<\/p>\n\n\n

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Still need some help?<\/h2> \n <\/div>\n
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\n \n \n Contact us <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

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