{"id":3325,"date":"2024-11-18T16:25:40","date_gmt":"2024-11-18T16:25:40","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/business\/?page_id=3325"},"modified":"2026-05-19T14:08:41","modified_gmt":"2026-05-19T13:08:41","slug":"how-to-get-data-insights-on-your-usage","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/business\/how-to-get-data-insights-on-your-usage\/","title":{"rendered":"How to\u00a0access\u00a0your business energy\u00a0data\u00a0\u00a0"},"content":{"rendered":"\n

Tracking your energy use helps you spot patterns and reduce costs. <\/p>\n\n\n\n

What you can see depends on your meter type. Got a smart meter or half-hourly meter? You can now view your historic electricity and gas usage in the online account or app. This information is available to see in units and in cost, and you can see a daily, weekly, monthly or yearly view to fully understand how you are using your energy. <\/p>\n\n\n\n

All you need to do is navigate to Insights in your online account to get started. <\/p>\n\n\n\n

How to register for or sign in to your online account<\/strong> <\/h2>\n\n\n\n

Your online account can be accessed at account.goodenergy.co.uk<\/strong>.<\/a> <\/p>\n\n\n\n

To register, click the \u2018new account<\/strong>\u2019 button and follow the instructions. <\/p>\n\n\n\n

To sign in, enter your registered email address and password. <\/p>\n\n\n\n

You can\u00a0update your email address in the online account<\/strong>.\u00a0\u00a0<\/a><\/p>\n\n\n\n

If you need support accessing your account, please contact hellobusiness@goodenergy.co.uk<\/a><\/strong>. <\/p>\n\n\n\n

What you can do in your online account<\/strong> <\/h2>\n\n\n\n

In your online account<\/a>, you can:\u00a0<\/p>\n\n\n\n

– View insights into your energy usage  
– Download your half-hourly data (if available, not available for Yearly view)  
– Track and compare energy usage trends over time  <\/p>\n\n\n\n

The insights available through your online account<\/strong> <\/h2>\n\n\n\n

Insights are available in your online account<\/a><\/strong> as a graph or table. Depending on your meter type and products, you\u2019ll be able to: <\/p>\n\n\n\n

– View electricity and gas usage in kWh or GBP (\u00a3) by day\/week\/month\/year 
– View generated and\/or exported energy in kWh or GBP (\u00a3) by day\/week\/month\/year\/all-time 
– Download your half-hourly data (if available)  
– View standing charges  
– View peak\/off-peak values for time-of-use tariffs 
– Track trends over time  
– Download data  <\/p>\n\n\n\n

What to do if you can\u2019t see your data<\/strong> <\/h2>\n\n\n\n

There are a couple of reasons why you may see missing data. If you have a smart meter we are only able to show insights data from the point that you have opted-in to your meter sending us half-hourly usage data. If you have just opted-in, half-hourly data starts being sent from the opt-in date onward.  <\/p>\n\n\n\n

Smart meters rely on your local WAN (Wide Area Network) to send data to us, and sometimes this connection can be intermittent. If your meter has been unresponsive for over 31 days or continues to have issues generating your data insights in your online account, please contact support<\/strong>. <\/a><\/p>\n\n\n\n

Disclaimer: We are currently seeing some inconsistencies with generation and\/or export data which we are working to resolve. We apologise if this is currently impacting your insights page. If you have any concerns, please contact support<\/strong>.<\/a> <\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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