Online account support 

Here you can find everything you need to know about managing your business energy account online.

Here you can find everything you need to know about managing your business energy account. From FAQs about our new online account and a guide to help you read your bill.

If you need further support, please email us at sme-support@goodenergy.co.uk

  • Frequently asked questions: business supply customers

    Have a query about the online account? From how to add multiple accounts to getting records of past meter readings and payments, please check our FAQs.

  • How to read your energy statement

    Make sense of your energy statements with this handy guide.

  • How to use the online account

    Please view our guide to find out how to navigate the account and take care of common account management tasks, including:

    • View your bills
    • Submit meter readings
    • Keep all your account details up to date
  • Frequently asked questions: PPA & SmartGen customers

    Do you have a PPA or SmartGen contract with Good Energy? Here’s where you’ll find answers to queries about using our new online account management service.

  • Download our forms

    Here you’ll find some of our frequently used forms, including:

    • Our VAT form
    • Our Direct Debit form
    • Our BACs refund form.
  • Want to make a complaint?

    We’re sorry you want to make a complaint. Please share your thoughts via this page and we will aim to respond to you the next working day.  

  • Change of tenancy forms

    Are you an incoming or outgoing tenant? Find our change of tenancy forms here to provide us with all the information we need to manage this process seamlessly. 

Do you need further support?