Which? is one of the most trusted names in consumer products. That’s why we’re so pleased to add a Which? Trusted Trader endorsement for our heat pump service to our existing accreditation as a Which? Eco Provider for Energy.

Raising the standard for heat pump installation

Every trader you find in the Which? Trusted Traders directory site has passed the rigorous assessment set by their trading standards professionals, and every customer review you read there is verified as genuine by their moderators. 

This means that you can be confident that, when choosing a heat pump from Good Energy, you’ll receive a high-quality product with customer service to match.

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which Trusted Trader

Here’s what Max, Good Energy’s heat pump operations director, said about the endorsement:

“We aim to give customers complete confidence in us as an installer. The Which? Trusted Trader accreditation highlights our track record and showcases our pride in the work we do. It helps to demystify the technology and reflects genuine customer opinions that are externally verified.

We are proud of gaining this accreditation and look forward to continuing to deliver exceptional service and renewable energy solutions to help our customers decarbonise.”

How did we become a Which? Trusted Trader?

Which? Trusted Traders is the only endorsement scheme that provides an in-depth assessment from a Trading Standards Quality Assessor. They vet all aspects of the business, looking through terms and conditions, paperwork and business practices to ensure that companies are doing everything with the customer’s best interests at heart.

We look forward to working with Good Energy and guiding consumers to a business they can trust when considering selecting an air source heat pump. It’s great to be working with a company that’s so passionate about what it does

Raj Kakar-Clayton, Which? Trusted Trader Managing Director

What other benefits are there for customers?

We work hard to make sure customers always receive the best heat pump installation service.

However, if you do need to make a complaint that we’re unable to resolve, our Which? Trusted Traders endorsement also provides customers with access to the Dispute Resolution Ombudsman. They will review the facts of the complaint and make an independent ruling that Good Energy have to abide by, providing an extra level of reassurance.