Claire and Jon live in Bradford on Avon in Wiltshire. They chose Good Energy to install their air source heat pump in February 2022.

Claire shares their testimonial with us, explaining what it was like having their heat pump installed during the winter, and what they enjoy about their green heating system.

Claire shares her heat pump testimonial

Switching an old gas boiler for a heat pump

“We intend to stay in our home for a long time, so making it sustainable is really important to us.

“Our 20-year-old gas boiler was getting less reliable and gas prices were shooting up. We already had solar panels, and we know that they work alongside air source heat pumps, so we started getting some quotes.

“We found Good Energy’s quote to be really informative and straightforward. Our contact was proactive, but we never felt hassled. We could easily see what had been priced for and included in our quote, and he talked us through the government support that was available too.

“Once we had decided to go ahead, Good Energy took our preferences into account in the design too. A few of our radiators needed replacing, and we were able to swap these out for vertical column radiators as part of the installation, which has really helped to modernise our home.”

“Our heat pump installation was an absolute pleasure”

“We were a bit worried about replacing our heating system in the middle of winter. Thankfully, Good Energy were very considerate about how they scheduled the work so that we were not without heating or hot water for any length of time.

“I couldn’t speak highly enough about the installation team. They were polite, friendly, courteous, and kept us informed about all the work they had planned each day. It was a pleasurable experience – which can’t often be said for people working in your house!

I work in construction, and Good Energy’s heat pump team were one of the best teams I have ever worked with.

Claire, Bradford on Avon

“Our heat pump just works”

“Our heat pump keeps our house at a very comfortable constant temperature, and it just works. It ticks away in the background and we don’t need to think about it.

“It’s been a great choice for us. Not only is it sustainable and simple to run, but every step of the way including the quote, installation and our annual service has been a painless, pleasurable experience. We are really happy that we went for it.”