Good News

The best energy supplier for consistently great customer service

Posted in: Good Energy news

Posted on: 18.01.2016


At Good Energy, we’re turning the energy market upside down – by putting the customer at the heart of our mission to combat climate change.

Switching to Good Energy's 100% renewable electricity and green gas means you could cut your carbon footprint by up to 50% but saving the planet doesn’t mean compromising on service.


We’ve ranked first in the last three energy company customer service polls by users and we’re the only UK energy supplier to have achieved a Which? energy company customer satisfaction score of 81% or better for five years in a rowIt’s just further proof that we’re leading the industry.

Quick call times and friendly service

This year, the average customer service rating of the biggest six suppliers was just 50%.

We’ve done the math and we estimate that we answer the phone in about a third of the time it takes these large companies to pick up a call.

So perhaps it’s not surprising that nearly a third of the 3.8 million people who switched energy supplier in 2015 moved to a smaller supplier.

And we know our customers appreciate the fact that we’ve won recognition as the most ethical energy supplier for 12 years in a row, and were named one of the world’s top 10 ethical companies.


Easy and quick to switch supplier

It takes just five minutes to get a quote – you can either give our team a call on 0800 254 0000 or get a quote here.

Switching is quick and we’ll make it easy, too. No need to contact your old supplier or change your meter – just a few details and we’ll handle the rest.

And to find out how you’d be supporting a low carbon future for the UK, read about our 100% renewable electricity fuel mix or ask our team when you give us a ring.

Call 0800 254 0000; we’re open from 8am–8pm Monday to Friday (except bank holidays) and 8am–1pm on Saturdays. You can switch online at any time!

Ready to switch?