Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Good Energy provides excellent and fast customer service each time! “
“I was worried about a dodgy looking pipe outside my house and wasn’t sure what to do so I emailed Good Energy because their people are always so lovely and …”
“Although the cause of the issue was irritating, the response I got from the customer manager was exemplary and I am sure we will sort out the problem in due …”
“Steve was fantastic, very quick and full of initiative in resolving my complaint. Thanks to him and the Good Energy team. “
Trustscore 4.8 | 14,850 reviews
Manage your energy your way
Log into your online account or download the app to take care of your energy whenever you need to. No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you).Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
