Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“I rang to check I was on the best available tariff. The phone line cut – but Connor persisted in ringing me back, until he got through – a rare …”
“A 5* customer service experience from Roisin who provided a very full and clear (and timely) response to my query. This company has excellent personal customer services. “
“Natasha and Ross went beyond expected customer service. They offered to reduce my monthly direct debit after reviewing my usage. They also offered to refund some of my credit balance …”
“Had a slight problem submitting my FIT meter ready, had a very quick response from Gifty A who explained that the decimal point was important to be submitted. Reading was …”
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.