Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“My previous supplier (octopus ) were completely unable to install a smart meter in my house – I had to give up and try my chances with a new supplier. While …”
“Laura D was brilliant today, helped talk through two different accounts, one of which I share with a neighbour and she skilfully and patiently understood the question, took it away …”
“I recently switched to Good Energy and every member of staff I have spoken to have been helpful and kind, especially Roisin who had infinite patience with me!! They are …”
“Unlike many other companiesreally v”
Trustscore 4.8 | 14,233 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
