Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Donna responded quickly. We know that two solutions are possible – we are confident it will be sorted promptly.”
“Not many providers have the Uswitch gold award, and they also have nice costumer service alongside too. They replied by email within a couple of days to my contact form. …”
“I had a very quick reply from Rachel C dealing with my request for a refund as I was quite a bit in credit. They always reply quickly and give …”
“Donna gave timely and helpful advice, following my query.”
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
