What our customers say about us…

“I rang to check I was on the best available tariff. The phone line cut – but Connor persisted in ringing me back, until he got through – a rare …”

David 14 Mar, 24

“A 5* customer service experience from Roisin who provided a very full and clear (and timely) response to my query. This company has excellent personal customer services. “

Catrina Holme 13 Mar, 24

“Natasha and Ross went beyond expected customer service. They offered to reduce my monthly direct debit after reviewing my usage. They also offered to refund some of my credit balance …”

Colin Bell 13 Mar, 24

“Had a slight problem submitting my FIT meter ready, had a very quick response from Gifty A who explained that the decimal point was important to be submitted. Reading was …”

Paul Younghusband 13 Mar, 24

Trustscore 4.8 | 10631 reviews

Here to help

Good Energy service team

Clean Energy Specialists

Whether it’s a question about renewable energy or a query about your account, our Clean Energy Specialists are here to help. It’s thanks to their hard work and commitment to supporting our community that Good Energy has achieved our ‘Excellent‘ rating on Trustpilot.

Manage your energy your way

No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.

Logging into your online account

Your energy questions answered

Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.

Good Energy service team