What our customers say about us…

“Friendly, professional service”

Alan 24 May, 22

“Although it took a few weeks to respond to my initial email (querying my monthly direct debit as I was comfortably in credit), Tom Price dealt with my request to …”

Janet Virginia Shaw 24 May, 22

“Cutting back our use of central heating this winter resulted in a substantial credit building up on my account. I asked for my monthly payments to be reviewed, which Laurie …”

Ray 24 May, 22

“I have had prompt, courteous and efficient customer service from Nathan Shiba. I am very happy with Good Energy and intend to stay with them.”

Hilary 24 May, 22

Trustscore 4.5 | 6046 reviews

Manage your energy your way

No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.

Logging into your online account

Your energy questions answered

Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.

Good Energy service team