What our customers say about us…

“Contacted Good Energy in regard to setting up a date for a smart meter installation. Received a prompt efficient and friendly service from Natasha. Thank you”

J W 16 Apr, 25

“I have been having an on-going issue of not receiving FiT payments for over a year now, owing to an apparent mismatch of information held on the system and the …”

Hiten Vaidya 16 Apr, 25

“Rachel S was fantastic!”

Mr Keating 16 Apr, 25

“Jhonny was extremely helpful and a pleasure to talk to.”

Clive Seyforth 16 Apr, 25

Trustscore 4.8 | 13031 reviews

Here to help

Good Energy service team

Clean Energy Specialists

Whether it’s a question about renewable energy or a query about your account, our Clean Energy Specialists are here to help. It’s thanks to their hard work and commitment to supporting our community that Good Energy has achieved our ‘Excellent‘ rating on Trustpilot.

Manage your energy your way

No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.

Logging into your online account

Your energy questions answered

Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.

Good Energy service team