What our customers say about us…

“Courtney has been very helpful and responsive as I have asked questions “

Justin Adams 17 Apr, 24

“Today I spoke with Matt Ball at Good Energy. It was so good to be able to talk to someone and get great service with regards to the issues on …”

DB 17 Apr, 24

“I was assisted by superb amazing, one of a kind, down to earth employee name POPPY. I felt so delighted and relief when my queries have been solved quickly. This …”

Arriane Austria 17 Apr, 24

“I just contacted Good Energy via a chat with Donna who told me exactly what I needed to know. All sorted out very promptly!”

Dr Morgan 17 Apr, 24

Trustscore 4.8 | 10923 reviews

Here to help

Good Energy service team

Clean Energy Specialists

Whether it’s a question about renewable energy or a query about your account, our Clean Energy Specialists are here to help. It’s thanks to their hard work and commitment to supporting our community that Good Energy has achieved our ‘Excellent‘ rating on Trustpilot.

Manage your energy your way

No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.

Logging into your online account

Your energy questions answered

Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.

Good Energy service team