SMART Business Lead

Smart Business Lead

Salary: Competitive + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in protecting their world from climate change, by providing households and businesses access to locally sourced 100% renewable energy.

Fast forward to today, and the business is now a key player in the renewable energy space. But we’re now embarking on an exciting new phase that will transform Good Energy into a digital business that’s at the forefront of technology in the energy sector. To make that happen, we’re forming a new team of digital experts to lead this transformation by building websites, apps, and other software that will truly set us apart in the eyes of our customers and do things no-one else can.

Good Energy’s home is Chippenham, and we love it here. We’re now underway with planning a new state of the art space for the company to call its future home. We’re just 2 minutes away from the train station by foot, making travel from Bristol, Swindon, and the surrounding areas a breeze.

About the role

The SMART Business Lead is responsible and accountable for embedding SMART into our operational teams. This is to ensure that we can continue to deliver great service to our customers using the latest SMART meter technology. You’ll do this by leading a team of ‘SMART Meter Experts’ to test the systems that have been updated for SMART, ensure the appropriate supporting operational processes are in place and work with the training team to ensure SMART is rolled out correctly across the teams.

You’ll be responsible for managing the SMART pilot to ensure lessons can be learned and improvements made prior to the full roll-out.  You’ll also manage the relationship with our MOP and MAP and DCC-adaptor partners.

In addition, you’ll work with the SMART programme manager to deliver improvements and other key regulatory elements to the current SMART offering, including pre-payment, FiT and future SMART products.

About you

With a passion of delivering excellent customer service, you’ll possess demonstrable experience of process improvement, from conception through to delivery. You’ll be able to evidence your skills that demonstrate excellent people engagement, and have previously delivered in a rapidly changing environment whilst managing any regulatory requirements.

You’ll possess experience of delivering within a complex customer environment, collaborating effectively with back-office functions and project teams.

In addition, you’ll possess the ability to plan and deliver to agreed timescales and be confident and engaging with stakeholders.

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

Closing date: 27th August 2018

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