Metering Operations Advisor – 4 Month FTC

Salary: £18,300 + excellent benefits

About us

We are one of the UKs fastest growing green energy companies supplying 100% renewable electricity and green gas to domestic and business customers. Our sustainable and ethical approach to how we do business, combined with our award winning customer service, gives us high levels of customer and employee engagement.  

Our purpose is to provide people with a choice to make a cleaner, greener future together.  We do this by providing access to locally sourced renewable energy. We set up and own the UK’s first commercial wind farm and have expanded our energy generation capacity with a portfolio of our own wind and solar farms. The company was founded in 1999, is listed on AIM and now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

As Metering Advisor, you will be part of the Metering Operations Team. The Metering Operations Team is responsible for the relationships with our metering partners (who fit, read and maintain our customers’ meters) and the timely flow of customer information and accurate data between Good Energy and the Gas and Electricity Industry itself.

This role will be focused on analysing metering enquiries, customer data and resolving exceptions, the complexity and nature of which will vary. You will also engage with third party metering partners on a day to day basis. Other key duties and accountabilities of the role will include:

  • Reviewing and resolving customer and metering enquiries as well as industry data exceptions
  • Monitoring the gas and electricity registration processes to ensure the smooth delivery of our change of supplier activity
  • Managing data flows between central industry systems and Good Energy systems
  • Handling metering exceptions that impact settlement and billing processes
  • Dealing with ad-hoc tasks, as allocated by more senior team members
  • Liaising with managed services provider

About you

To succeed in the role you will be conscientious with keen attention to detail. You will possess excellent problem solving skills coupled with the ability to make considered decisions and act upon these. Numerate and analytical skills are key attributes required, along with the ability to self-motivate and manage your own workload. Knowledge and experience of the utilities industry is desirable for this position.

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.                             

Closing date: 23rd August 2017

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