Salary: £18,000 + excellent benefits
Hours: 37.5 hours (including some evening and weekend working on a rotational basis)
We are one of the UK’s fastest growing and dynamic green energy companies selling gas and electricity to domestic and business customers. We own and operate our own wind and solar farms including the UK’s first commercial wind farm. The company was founded in 1999 with just ten people and now employs over 300 people in the historic market town of Chippenham. We pride ourselves in delighting our customers which is the reason we have won so many awards for our customer service.
About the role
As a Metering Advisor, you will be part of the Metering Operations Team. The Metering Operations Team is responsible for the relationships with our metering partners (who fit, read and maintain our customers’ meters) and the timely flow of customer information and accurate data between Good Energy and the Gas and Electricity Industry itself.
This role will be focused on analyzing metering enquiries, customer data and resolving exceptions, the complexity and nature of which will vary. You will also engage with third party metering partners on a day to day basis. Other key duties and accountabilities of the role will include;
- Monitoring the gas and electricity registration processes to ensure the smooth delivery of our change of supplier activity
- Reviewing and resolving customer and metering enquiries as well as industry data exceptions
- Managing data flows between central industry systems and Good Energy systems
- Handling metering exceptions that impact the settlement and billing processes
- Dealing with ad-hoc tasks, as allocated by more senior team members
- Liaising with managed services provider
To be successful in the role, you will have a positive outlook with a proactive approach to managing a busy workload and achieving results. You will have excellent problem solving skills, coupled with the ability to make considered decisions and act. With a flexible and adaptable approach to learning new systems and procedures, you will be self-motivated, a team player and a quick learner.
Previous experience of data processing and analysis will be a key part of the role so you will be a skilled Excel user. With a background working in a highly regulated environment, you will have experience of liaising with partner agents and customers. Excellent communication skills both written and verbal are also essential.
A background in the utilities industry is desirable but you must be motivated by working for a purpose and values led organisation, and have the capability to learn about a complex industry, fast.
Works in a way which role models the values and supporting behaviours:
PIONEER - Anything is possible; challenge the status quo.
Being curious: asking 'why’?, looking for new ways of doing things
Adapting, what already exists to make it better
Always learning: from other organisations, partners and people. Viewing mistakes as an opportunity to learn.
Being courageous: having a go, challenging the status quo, standing up for a better approach
Not giving up easily: having the tenacity to reach stretching goals
LISTEN AND UNDERSTAND - We’re driven by the needs of our customers.
Asking questions to ensure we understand others
Seeking feedback, valuing and acting on it
Standing in the shoes of others: to understand what they need/their perspective
Valuing differences: alternative points of view, different ways of doing things
Keeping it simple: knowing life is complicated enough as it is
FRIENDLY - Straightforward and respectful, with a little humour.
Treating people respectfully: as we want to be treated ourselves
Being open and straight forwards in how we talk to each other, work together and share information
Bringing out the best in each other by adapting our approach to people’s different working styles
Making it OK to disagree - challenging each other constructively to get to a better place
Not taking ourselves too seriously - keeping a sense of humour and room for a little fun
WIN TOGETHER - Combining the energy and talents of our people and external partners
Putting our energy into common goals and having a shared understanding of what success looks like
Playing to each other’s strengths to get a better overall result
Building trust by doing what we have said we will do
Travelling at pace with a sense of urgency to get things done
Making timely decisions and taking collective responsibility for seeing them through
DO THE RIGHT THING - Make a positive difference to the environment, communities, customers, investors and our people
Role models our values/ethics: makes decisions aligned to them
Is open and transparent: we foster a culture of honesty and integrity
Is fair and reasonable: trusts in others, and is trusted
Is brave: stands up for what is right even if this can be uncomfortable
In addition to a competitive salary and bonus scheme we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.
If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to email@example.com. The closing date is Sunday 2nd April 2017.
Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified if we are able to fill the position.
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