Metering Advisor (FiT)

Metering Advisor (FiT)

Salary: £18,300 + excellent benefits

About us

We are one of the UKs fastest growing green energy companies supplying 100% renewable electricity and green gas to domestic and business customers. Our sustainable and ethical approach to how we do business, combined with our award winning customer service, gives us high levels of customer and employee engagement.  

Our purpose is to provide people with a choice to make a cleaner, greener future together.  We do this by providing access to locally sourced renewable energy. We set up and own the UK’s first commercial wind farm and have expanded our energy generation capacity with a portfolio of our own wind and solar farms. The company was founded in 1999, is listed on AIM and now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

As Metering Advisor (FiT), you will be an integral part of the Levelisation & Compliance Team, responsible for ensuring compliance with Meter Inspections for over 76,000 generators.

You will be part of a highly focused team, responsible for helping to manage the Meter Inspection process, with tasks ranging from read collection and validation to compliance administration. Expect to manipulate large volumes of data and work to tight deadlines. Key duties and accountabilities of the role will include;

  • Support Team Leaders to achieve targets by continually improving productivity, achieving KPI’s and resolving queries and issues
  • Develop a high level of knowledge about our products and services and the energy industry
  • Ensure accurate data entry and maintenance internally and also with external parties
  • Submitting and maintaining data on Ofgem’s Central FiT Register and internal databases
  • Providing responses to queries from customers in a clear and logical manner, by phone and email
  • Manage and resolve complex technical queries and data exceptions
  • Collecting, processing and validating generator meter reads
  • Creating, maintaining and sending customer correspondence

About you

To succeed in the role you will have proven experience of delivering excellent customer service in a fast paced, complex environment. You will have good time management skills and will be able to proactively manage your own workload, whilst maintaining a high level of accuracy. With a positive approach to achieving results, you will possess an excellent telephone manner and be effective at non-telephony communications.

Additionally, you will have excellent analytical and problem solving skills and confident in the use of Excel to an advanced level.

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.

Closing date: Monday 25th September 2017 

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