Data Analyst, IT & Digital

Salary: £27,000 - £34,000 + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.

About the function and role

As Customer Services Data Analyst, you’ll be part of a team of analysts in the IT & Digital function. Your main focus will be working as a partner to Customer Services, responsible for providing analytical and reporting services to this area of the business, including supporting the production and measurement of key performance indicators, strategic operations analysis, identifying performance trends and interpreting data.

You’ll be responsible for creating dashboards and data insights solutions, and working with Customer Services leaders so they have the ability to create, mould and manipulate their own data. Other key duties and accountabilities of the role will include;

  • Supporting the broader organisation but specialising in the Customer Services function by developing reporting processes and producing regular and ad-hoc management information reports
  • Carrying out the transition of reporting from current process to future state solutions
  • Gathering reporting requirements from leaders within Customer Services, working with the wider IT & Digital team to deliver insights and data which can paint a valuable picture to form strategic decisions
  • Using appropriate statistical modelling techniques to provide high quality and thorough analysis of data and related processes to ensure business needs are continually anticipated and met
  • Maintain and develop business intelligence processes and assist in the creation of new processes
  • Identifying significant business issues and drivers; applying appropriate analysis techniques and interpreting the results produced

About you

With a passion for using data to drive business growth, you’ll have advanced MS Excel and SQL skills, coupled with demonstrable experience of querying databases. You’ll demonstrate attention to detail with a quality focus and have the ability to consolidate and interpret data to drive meaningful business insight.

You’ll be self-motivated, energetic, driven and be able to work effectively under pressure. In addition, you’ll have proven experience in an analytical role, taking the lead managing analysis projects.

Experience in an analytical role and managing analysis projects is essential for this position.

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

Closing date: 19th August 2018

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