Customer Technologies and Services Trainer

Customer Technologies and Services Trainer 

About Good Energy:  

One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.   

We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us and become part of a team whose day-to-day work contributes to building a more sustainable world for us all. 

About the role 

In this role, you’ll be responsible for engaging our people in Good Energy’s products and systems, ensuring that they have the technical knowledge and skills to be able to support our customers in making clean energy the natural choice. 

You’ll be responsible for embedding cultural change through the innovative design, delivery, and evaluation of key learning interventions across Good Energy. This will include the design and delivery of systems, technical compliance and soft skills training solutions that will support the SMART rollout as well as wider systems, products and processes. You will design and deliver learning content to support these programmes including E-learning, videos and system simulations having at the forefront the customer experience and journey. 

Your role will also be to evaluate all learning interventions, identifying trends as well as return on investment to ensure continuous improvement. You will work closely with other members of our learning and development teams to ensure the delivery of this programme aligns with our wider development plans. 

About you 

With a passion for helping people to learn and grow, you’ll be an engaging communicator with a creative flare. You’ll be self-motivated, and organised, with the ability to work with detail and a passion for driving quality, and performance. You’ll be able to work with people at all levels, developing their skills and encouraging positive behavioural change. 

You will have proven experience of implementing training solutions for key business projects and as such will be able to demonstrate your experience of designing and delivering these solutions (technical and soft skills) within a customer service and/or sales operation. You’ll be able to show your skills in using innovative training solutions and new ideas to engage and motivate your learners. 

You’ll have the ability to lead, plan and deliver a training project work stream to agreed timescales, collaborating with other functions, project teams and key stakeholders. 

Below you will find our purpose statement and our 4 values, which we aim to bring to life in all our actions at Good Energy. 

Our Purpose: ‘Powering the choice of cleaner greener future, together’ 

Straightforward

We are straightforward in how we communicate with each other and get things done

Determined

We are determined and resilient, overcoming challenges to realise our purpose together. 

Inclusive

We value people’s differences and recognise the strength they give us when we work together. 

Fair

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. 

In addition to a competitive salary we also offer a wide range of benefits. Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area. 

So if you’d like to be part of this innovative and fast growing ethical energy business, we’d love to hear from you. 

To apply please send a covering letter and a copy of your CV to jobs@goodenergy.co.uk 

The closing date for this role is Tuesday 23rd April 2019.

 

 

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