Customer Services Trainer

Customer Services Trainer

Salary: Competitive + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. Good Energy now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the function and role

As the Customer Services Trainer, you'll be part of the Customer Service Transformation team. The team will play a key role in improving the performance, quality and productivity of the Customer Service Teams to deliver their operational, customer and strategic objectives. The team will focus on the design, development and implementation of various change initiatives, system enhancements and policy development. The team incorporates and develops individual skills and capability performance and is responsible for the training and development of all employees.

Your key focus will be to facilitate learning through a wide range of delivery methods to both new and existing colleagues whilst having responsibility for identifying training needs and designing, developing and preparing relevant training solutions based on both business and customer needs that will meet the requirements of our fast-paced business.

Working closely with the Customer Services Training Lead, you’ll be responsible for developing, and ultimately delivering the Customer Service Department’s SMART and technical training content.

About you

You’ll be a confident, engaging and performance driven trainer with demonstrable experience of translating complex industry and technical knowledge into accessible, meaningful training and development that meets the business needs.

With a positive can do attitude, you’ll be organised, efficient and able to prioritise your workload within a fast-paced environment, ensuring you maintain accuracy to a high level.

A key element of the role will be to develop systems, process and content from scratch using eLearning and blended learning solutions so experience within this area will be essential.

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.

Closing date: 25th February 2018

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