Customer Relationship Marketing (CRM) Manager

Salary: Up to £46,000 (Dependent on experience) plus benefits                                                             

About us

We are one of the UKs fastest growing green energy companies supplying 100% renewable electricity and green gas to domestic and business customers. Our sustainable and ethical approach to how we do business, combined with our award winning customer service, gives us high levels of customer and employee engagement.  

Our purpose is to provide people with a choice to make a cleaner, greener future together.  We do this by providing access to locally sourced renewable energy.We set up and own the UK’s first commercial wind farm and have expanded our energy generation capacity with a portfolio of our own wind and solar farms. The company was founded in 1999, is listed on AIM and now employs over 300 people in the historic market town of Chippenham, Wiltshire.


About the role

You’ll be working as part of an expanding marketing function which includes proposition, digital, business and partnerships offline and brand. This team is responsible for delivering growth in customer numbers for Good Energy across all channels. We want to build great online and offline experiences that connect and engage with our current and future audiences.

We need a passionate Customer Relationship Marketing (CRM) Manager to help take Good Energy to the next level. You’ll help to create, design and implement compelling strategies and programmes which provide evidenced value for our domestic, business, FiT, stakeholders, shareholders and future holders.

Working closely with our Customer Services and Digital team, you’ll play a critical part in further developing our CRM strategy and implementing plans to drive customer acquisition, retention and engagement. You’ll ensure stakeholder engagement in strategy and plans and evidenced performance through clearly tracking output and modifying strategies and plans as required to meet targets.

Key areas of responsibility:

  • Create compelling brand, acquisition and retention campaigns that tell the Good Energy story in a way that is relevant to our target audiences through identified and relevant market data to ensure informed output.
  • Help, design, implement and successfully deploy Enterprise CRM within Good Energy with strong stakeholder engagement and alignment to our purpose and values.
  • Create informed strategies for customer interactions including consumers/prospects, domestic, business, Feed In Tariff (FIT), partnerships and investor relations.
  • Develop, define and implement retention strategies and find opportunities to cross sell (where appropriate) and build customer loyalty.
  • Building strong collaborative relationships with digital, supporting the implementation of the new CRM platform system, ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

About You

We’re looking for a talented CRM Manager with a proven track record and significant experience in creating, implementing and managing CRM strategy based on Enterprise CRM.   You’ll have extensive direct marketing experience within a B2C environment delivering multi-channel marketing campaigns (e.g. offline, print, online)

With a customer-first mind set and a drive for delivering outstanding customer experience You’ll be creative and have the ability to translate customer needs and market insight into powerful activity.

With a commercial flair, you’ll have experience of delivering customer growth (cost to service, lifetime value), budgeting and selecting and managing external agencies.  You’ll have proven project management skills as well as influencing and strong stakeholder management.

A relevant Marketing qualification would be a distinct advantage.

A background in the UK energy sector is desirable but not essential, however you must be motivated by working for a purpose and values led organisation, with the capability to learn about a complex industry, fast.    

We are a challenger in the energy market and this is an energy company like no other. You will work alongside colleagues who put our customers and our values at the heart of everything they do. You’ll be part of a small and friendly team so expect to make new friends and enjoy team activities outside of work. Just like us and our customers you will have an interest and understanding of environmental issues.

Behaviours - Works in a way which role models our values:

Straightforward

We are straightforward in how we communicate with each other and get things done.

Determined

We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive

We value people’s differences and recognise the strength they give us when we work together.

Fair

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers,   our shareholders and our future holders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

To apply please send a covering letter and a copy of your CV to jobs@goodenergy.co.uk.

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.

Closing date:  18th December 2017 

Ready to switch?