Customer Care Advisor

Full Time and Part Time hours available (Part Time = Evenings 16.00 – 20.00 and every other Saturday morning 08.00 – 13.00)

Salary: £18,300 + excellent benefits

About us

We are one of the UKs fastest growing green energy companies supplying 100% renewable electricity and green gas to domestic and business customers. Our sustainable and ethical approach to how we do business, combined with our award winning customer service, gives us high levels of customer and employee engagement.  

Our purpose is to provide people with a choice to make a cleaner, greener future together.  We do this by providing access to locally sourced renewable energy. We set up and own the UK’s first commercial wind farm and have expanded our energy generation capacity with a portfolio of our own wind and solar farms. The company was founded in 1999, is listed on AIM and now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

So we are not your typical energy company and this is not a typical call centre role.

Working within our call centre, Customer Care Advisors are the first point of call for all new and existing customer enquiries. You’ll be supporting our customers’ queries over the phone, by email, social media and even by letter too. Working as part of a dynamic team, your role will be to handle account enquiries, resolving issues whilst promoting our products and services.

About you

  • Previous experience working in a fast paced customer facing environment (face to face and/or telephone)
  • Ability to problem solve under pressure
  • Excellent communication skills both written and verbal
  • Ability to learn and navigate IT systems effectively
  • A completer finisher– able to fully explain and resolve customer queries at the first point of contact.
  • Ability to work as part of a team, and use own initiative in order to provide great customer service
  • Proactive and self-driven, taking pride in own performance

Behaviours - Works in a way which role models our values: 

Straightforward

We are straightforward in how we communicate with each other and get things done.

Determined

We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive

We value people’s differences and recognise the strength they give us when we work together.

Fair

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

Putting the customer at the heart of everything we do, this is a busy role that would suit someone who loves customer service and is looking for the chance to bring their experience to a growing ethical business, and make a difference in a fast-paced environment.

In return you’ll take part in our excellent induction programme ‘A Good Start’ that will introduce you to the Good Energy way and the core values of our business that we all truly believe in. Along with renewable energy, people are our passion and we provide excellent continuous development through our “Pathways to Progression” scheme, which ensures we all have clear direction and development within our chosen career. You’ll also receive a competitive salary and rewards package, and will be part of an exciting and innovative company.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your preference regarding part time or full time hours, experience and suitability for the role to jobs@goodenergy.co.uk.

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.

Full Time Hours: Our call centre operate a 4 shift pattern (Early shift, Early Mid, Mid shift and Late shift) core hours are worked Monday-Friday between 8am-8pm and 8am-1pm on a Saturday. Advisors are only required to work one Saturday out of four, each advisor works a 37.5 hour week.

Part Time Hours: Mon-Fri 16.00 – 20.00 and every other Saturday morning 08.00 – 13.00, 20 hours per week.

Closing date: 20th August 2017

Assessment Centre: 31st August 2017

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