Customer Care Advisor (Part Time)
Customer Care Advisor (Part Time)
Salary: £19,000 pro rata + excellent benefits
Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.
The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. Good Energy now employs over 300 people in the historic market town of Chippenham, Wiltshire.
About the function and role
Providing exceptional support and advice to our customers has always been at the heart of Good Energy’s business. The Customer Contact team is at the forefront of delivering this service and as the voice of Good Energy, naturally interacts with our customers in a way that reflects our unique values.
Our commitment to the evolution of our approach to service will mean this will not be a typical customer service role. We are looking for people who share our customers’ commitment to a cleaner greener future, and can give them an exceptional level of technically well informed service.
This means not only ensuring the basics of good customer service are delivered brilliantly, but increasingly supporting them with energy efficiency and technology advice to help them efficiently use the energy they consume, and in some cases generate, in their home.
Whilst we want you to become an energy specialist don’t worry if you have no previous experience in the field. We’ll take you on a development journey to become a true Energy Specialist Advisor during your first year with us, so you’re able to offer exceptional energy advice to our customers
If you have the right attitude, acumen for learning, interest in technology and share our passion for protecting the world from climate change, we will match your passion and attitude by investing in the right development of your knowledge and skills.
You’ll be a positive, self-motivated, driven person who is passionate about delivering exceptional service through innovative clean energy offerings. You’ll be confident in learning new systems and working with industry changing technologies.
With excellent communication skills you’ll be capable of delivering clear messages to any audience. You should be a people person who, through good listening and questioning skills, can quickly identify customer types and work to support individual needs.
With an interest and awareness of renewable generation and eco-friendly technology, you will be confident in building strong relationships, using these relationships effectively to efficiently provide our customers with the right information, guidance and advice.
A relevant degree level qualification and energy industry experience would be advantageous for this position.
Behaviours - Works in a way which role models our values:
We are straightforward in how we communicate with each other and get things done.
We are determined and resilient, overcoming challenges to realise our purpose together.
We value people’s differences and recognise the strength they give us when we work together.
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
Putting the customer at the heart of everything we do, this is a busy role that would suit someone who loves customer service and is looking for the chance to bring their experience to a growing ethical business, and make a difference in a fast-paced environment.
Please send a copy of your CV and a covering letter stating your skills and experience to firstname.lastname@example.org.
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Hours: Our call centre operate a 4 shift pattern (Early shift, Early Mid, Mid shift and Late shift) core hours are worked Monday-Friday between 8am-8pm and 8am-1pm on a Saturday.
Closing date: 28th October 2018
Ready to switch?