Customer Accounts Team Leader
Salary: Competitive + excellent benefits
Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.
The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.
About the function and role
Customer Services is at the heart of Good Energy’s business and vital in ensuring our reputation by delivering outstanding customer service. The newly formed Customer Accounts Team is responsible for delivering excellent customer service throughout the customer journey.
This is a newly created role, reporting to the Customer Accounts Manager, which will lead, manage and inspire a busy operational team ensuring we maintain the accuracy and integrity of our customers’ accounts. This role is also responsible for the quality of onboarding of new customers, processing of additional information provided by customer such as meter readings, processing amendments provided by our customers and 3rd parties and for ensuring accounts are closed using accurate and complete information.
We are looking for strong leaders to support and develop our teams to deliver to their full potential and exceed our customers’ expectations. Working to improve service, knowledge and confidence within the teams you will be a role model and business expert for your teams to look up to. You will coach your team of c. 14 people having identifying skills/knowledge gaps and provide development to support them to meet their career aspirations.
As a team leader within Customer Services you will work in close partnership with colleagues across Customer Services and the rest of the business to deliver on our customer promises and achieve team and business targets.
With a clear understanding of different learning styles and coaching techniques, you’ll be able to demonstrate how you impact performance through clear leadership and effective coaching. You’ll also be able to flex your style when necessary to meet the needs of a variety of individuals, ensuring you impact performance on an individual and team level.
You’ll be a positive, self-motivated, driven people person who is passionate about delivering outstanding customer service, as well as being comfortable building strong relationships across the teams to support buy in and deliver exceptional performance.
Behaviours - Works in a way which role models our values:
We are straightforward in how we communicate with each other and get things done.
We are determined and resilient, overcoming challenges to realise our purpose together.
We value people’s differences and recognise the strength they give us when we work together.
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.
So if you’d like to be part of this innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to email@example.com.
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Closing date: 28th May 2018
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