Customer Account Manager

Up to £22,000 plus excellent benefits                                                   

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy.  Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future.    Good Energy now employs around 300 people in the historic market town of Chippenham, Wiltshire.

About the role

So we are not your typical energy company and this is not a typical account management role. Working within our Business Services Team, in this role you will be responsible for managing the relationships and contracts post-sale.  This is a role with a high level of customer contact, but also requires you to work with internal stakeholders to ensure key deliverables are met.  This role is part of the wider Account Management and Sales Support team, reporting to the Account Management Senior Manager. 

Your core responsibilities will include: 

  • Building relationships with key stakeholders in customers’ organisations, to ensure they are satisfied with our service and that we are retaining them as customers.
  • Ensuring compliance with the PPA and SMARTGEN contracts.  
  • Taking end to end responsibility for resolving clients’ queries and issues on their accounts
  • Ensuring all types of account activity are carried out effectively (e.g. onboarding, meter reading/payment processing, meter verifications, meter/contact detail changes)
  • Identifying opportunities for cross- and up-selling and passing leads to the appropriate members of the team

About You

A strong influencer, you’ll have previous experience of working in an account management role and ideally this will have been in a business to business environment.  You will be committed to delivering excellent customer service and exceeding customer expectations as well as taking ownership to resolve queries.  You will be a confident and engaging communicator and will have proven experience of building relationships to maximise commercial value. 

You’ll have a good eye for detail and accuracy and will be able to work under your own initiative with a proactive approach delivering results and meeting deadlines.

You don’t have to have a background in renewable energy but you must be motivated by working for a purpose and values led organisation, and have the capability to learn about a complex industry, fast.     

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders.


In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

To apply please send a covering letter and a copy of your CV to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

The closing date for this role is Monday 19th August 2018

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