Contract Support Manager

Salary: £45-£55k + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. Good Energy now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

As Contract Support Manager, you will be part of the Customer Services Function. This department is responsible for delivering excellent customer service throughout the customer journey.

Great customer service in Good Energy is supported by a number of 3rd party relationships that are required to run an energy company effectively and compliantly. The Contract Support Manager is responsible and accountable for ensuring Good Energy’s third party contracts are designed to fit our purpose, deliver great service for our customers and are cost effective for our shareholders.

You’ll be required to understand and articulate any issues or concerns with each contract and ensure these are renegotiated throughout the lifecycle of the contract.

You’ll be responsible for reporting the performance of all 3rd party contracts and where any under performance is identified, work with them to develop improvement plans and track all actions to completion. Where performance is not improved, it may be necessary to invoke any penalties or breach clauses as appropriate.

About you

You’ll be an experienced contract manager who puts positive customer experience at the heart of everything. You’ll be the person who ensures that our third party suppliers act as an extension of Good Energy when representing us. You’ll also champion the suppliers internally, ensuring that the Customer Services function embraces and values their services.

In addition, you’ll be a good team player, who is passionate about sharing and collaborating with others. You’ll possess excellent communication skills both written and verbal with a strong ability to problem solve.

Previous management experience within a professional organisation, preferably in the energy industry is a desirable criteria for this role. 

In addition to a competitive salary and bonus scheme we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

Closing date: 11th July 2018

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