Collections Agent

Salary: Up to £19,500 + excellent benefits

Hours: 37.5 hours with the possibility of some evening and weekend working

About us

We are one of the UKs fastest growing green energy companies supplying 100% renewable electricity and green gas to domestic and business customers. Our sustainable and ethical approach to how we do business, combined with our award winning customer service, gives us high levels of customer and employee engagement.  

Our purpose is to provide people with a choice to make a cleaner, greener future together.  We do this by providing access to locally sourced renewable energy. We set up and own the UK’s first commercial wind farm and have expanded our energy generation capacity with a portfolio of our own wind and solar farms. The company was founded in 1999, is listed on AIM and now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

Your role as a Collections Agent is based in our Collections Team, within the Customer Service Department. You will be proactively chasing customers for outstanding debt using multiple methods of communication to recover monies owed to Good Energy. You’ll be expected to review accounts and take action in line with Good Energy’s collection processes, strategy and values.

About you

We need someone positive and self-motivated who is able to work very closely with colleagues and other teams to achieve results. You will have the ability to effectively deal with difficult and complex telephone conversations whilst remaining calm, it’s really important to achieve the best outcome for both Good Energy and our customers. With proven experience in a debt collection role balanced with providing excellent customer service, you will be numerate and literate with excellent attention to detail. Additionally, you will possess excellent negotiation skills with demonstrable experience of influencing and handling complex queries.

We value taking a straightforward approach in how we work together, being determined and resilient in realising our purpose. We are inclusive and fair in balancing the needs of our people, customer, shareholders and futureholders. We look for people whose personal values and behaviours align with this.  

We are a challenger in the energy market and this is an energy company like no other. You will work alongside colleagues who put our customers and our values at the heart of everything they do. You’ll be part of a small and friendly team so expect to make new friends and enjoy team activities outside of work. Just like us and our customers you will have an interest and understanding of environmental issues.

Behaviours - Works in a way which role models our values: 

Straightforward - We are straightforward in how we communicate with each other and get things done.

Determined - We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive - We value people’s differences and recognise the strength they give us when we work together

Fair - In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to jobs@goodenergy.co.uk.

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified below if we are able to fill the position.

Closing date: Monday 28th August 2017

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