Collections Agent X 4

Collections Agent X 4

Salary: £19,500 + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. Good Energy now employs over 300 people in the historic market town of Chippenham, Wiltshire.

About the role

As a Collections Agent within Customer Services you’ll work in close partnership with colleagues across Customer Services and the rest of the business to deliver on our customer promises and achieve team and business targets. You’ll be supported by a Collections Coach and the Collections Manager.

You’ll need to be able to identify the difference between ‘can’t pay’ and ‘won’t pay’ and take the appropriate action in each case. You’ll need to ensure you’re aware of and adhere to data protection and energy industry regulations; we’ll teach you what you need to know.

You’ll need to be able to seamlessly switch between domestic, business and key commercial accounts and adjust your approach to these customers to suit their needs.

About you

With a positive mind-set, you’ll be a confident individual, personable and be motivated to achieve. You’ll possess demonstrable experience of working within a B2B and B2C collections function and be proactive about building your own knowledge and driving your own development.

In addition, you’ll be a good team player, who is passionate about sharing and collaborating with others. You’ll possess excellent communication skills both written and verbal with a strong ability to problem solve.

Previous knowledge and experience of the renewable energy sector is a desirable criteria for this role. 

In addition to a competitive salary and bonus scheme we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

Closing date: 23rd July 2018

Ready to switch?