Business Sales Support, Industrial and Commercial (I & C)

Up to £20,000 plus excellent benefits                                              

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.

About the role

Working within our Business Services Team in this role, you will be providing administrative support to Business Sales and Account Management Team. This team is responsible for delivering Good Energy’s Business to Business Account Management Function, which provides unique and trusted pre- and post-sales support for our business customers.

You’ll be responsible for managing a small number of relationships to our I&C contracts post-sale, as well as supporting our Account Managers on some administration activities for larger clients.

Key Responsibilities

  • Building relationships with key stakeholders in customers’ organisations to ensure they are satisfied with our I&C services and that we are retaining them
  • Administration of quotes, contracts and other customer-related documentation for I&C customers.
  • Liaising with customers and responding to their queries on all types of account issues, and taking end to end responsibility for resolving issues, liaising with other Good Energy teams where required.
  • Discussing satisfaction and potential improvements with customers.
  • Ensuring compliance within the industry framework, at all times to provide a high quality experience of the Good Energy brand and help maintain high retention rates.
  • Providing administrative support for Account Managers where required, e.g. to update their client’s accounts, provide half hourly data sets, meter verifications and payment processing.
  • Updating & maintaining the databases used to manage I&C business customers

About You

You’ll have a previous experience of working in a dynamic business sales function and will be able to demonstrate providing excellent customer service and administrative support.

You will be a confident and engaging communicator and will have excellent influencing skills in order to work effectively across multiple departments as well as externally. You’ll also be confident in interpreting and manipulating data.

You don’t have to have a background in renewable energy but you must be motivated by working for a purpose and values led organisation, and have the capability to learn about a complex industry, fast.    

Behaviours - Works in a way which role models our values:

Straightforward

We are straightforward in how we communicate with each other and get things done.

Determined

We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive

We value people’s differences and recognise the strength they give us when we work together.

Fair

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

To apply please send a covering letter and a copy of your CV to jobs@goodenergy.co.uk.

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

The closing date for this role is 20th June 2018

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