Business Account Manager, FiT B2B
Business Account Manager, FiT B2B
Salary: Competitive + excellent benefits
One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.
We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us and become part of a team whose day-to-day work contributes to building a more sustainable world for us all.
About the function and role
The Business Services function is responsible for the growth of business customers through development and delivery of services. The function develops commercial customer propositions in response to customer feedback and understanding of Good Energy’s business customers. It is responsible for providing account management and excellent customer service to grow and retain existing customers, and for procuring and managing power purchase agreements (PPAs) with commercial generators in support of Good Energy’s commitment to 100% renewable energy.
You will take end to end responsibility for resolving queries and issues on customer accounts, liaising with internal teams to resolve queries whilst keeping the customer updated. Ensure all account activity is carried out effectively (e.g. registrations/switches, meter reading processing, meter verifications, meter/contact detail changes, sending reports) through the role holder or applicable internal stakeholders.
A key part of this role will be to ensure compliance with the FiT scheme for administration accuracy and on-time delivery. Whilst carrying out your duties, you will be an advocate for the Good Energy culture and role modelling of the mindset and behaviours which align with it.
With a background of working in a business to business account management or client support function, you will possess demonstrable experience of building long standing customer relationships whilst maximising commercial value.
You will have strong influencing skills and be able to resolve issues by collaborating with internal colleagues and liaising with external organisations. With experience of maintaining accurate customer records, you will have the ability to adapt and learn in an environment with fast changing business, client and regulatory needs.
Behaviours - Works in a way which role models our values:
We are straightforward in how we communicate with each other and get things done.
We are determined and resilient, overcoming challenges to realise our purpose together.
We value people’s differences and recognise the strength they give us when we work together.
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.
So if you’d like to be part of this innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to firstname.lastname@example.org.
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Closing date: Sunday 24th February 2019
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