Billing Manager

Salary: £Competitive + excellent benefits

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and based in the market town of Chippenham, Wiltshire.

About the function and role

Providing exceptional support and advice to our customers has always been at the heart of our business. Great Customer Service starts with accurate and timely bills, and the efficient processing of customer related administration. The role of Billing Manager is ultimately to lead, manage and inspire a busy operational team ensuring that Good Energy delivers timely and accurate bills (circa £140m per annum) together with being compliant with all its regulatory processes.

As Billing Manager, you will ensure that all tasks performed by the Billing team are carried out accurately and in a timely way. You will be responsible for maximising the number and accuracy of bills produced on a monthly basis, minimising billing issues and ensuring the systems are accurate.

Through generating reports and carrying out analysis, you’ll be focused on performance and process improvement, identifying ways to simplify and improve customer experience.

About you

With a passion for delivering excellent customer service and with previous experience in a similar role you’ll be used to resolving complex billing issues. You’ll be an engaging and motivational manager and will have successfully managed, coached and inspired an operational team. You’ll have knowledge of high volume collections, credit and billing procedures as well as regulatory and compliance frameworks and the best practice related to billing, collection and credit control.

Highly proficient in data analysis using Microsoft Excel, you will be familiar with a customer relationship and billing software system such as Gentrack/Junifer/SAP.

You don’t have to have a background in renewable energy but you must be motivated by working for a purpose and values led organisation, and have the capability to learn about a complex industry.   

Behaviours - Works in a way which role models our values: 


We are straightforward in how we communicate with each other and get things done.


We are determined and resilient, overcoming challenges to realise our purpose together.


We value people’s differences and recognise the strength they give us when we work together.


In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.

So if you’d like to be part of this innovative and ethical energy business, we’d love to hear from you. 

Please send a copy of your CV and a covering letter stating your experience and suitability for the role to

By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.

Closing date: 28th May 2018

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