Administrator - Business Services

Up to £20,000 plus excellent benefits                                                   

About us

Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.

About the role

Reporting into the Senior Manager, you will be responsible for supporting across the wider Business Support Team with a focus on our customers in particular. Your duties will include administrative support to your line manager and the wider team. Whilst this position will have a focus on our customers, responding to their queries, resolving issues and potentially liaising with other Good Energy teams where required, you will also undertake tasks including the administration of quotes, contracts and other customer-related documentation.
You will work with key stakeholders within customers’ organisations to ensure they have the best experience and are satisfied with our services.

Providing unique and trusted pre- and post-sales support for our business customers, you will also be efficient in updating and maintaining our database used to manage I&C business customers.

About You

You’ll have a previous experience of working in a dynamic office environment and will be able to demonstrate providing excellent customer service and administrative support.

You will be a confident and engaging communicator and will have excellent influencing skills in order to work effectively across multiple departments as well as externally.  You’ll also be confident in interpreting and manipulating data.

You don’t have to have a background in renewable energy but you must be motivated by working for a purpose and values led organisation, and have the capability to learn about a complex industry, fast.    

Behaviours

Works in a way which role models our values: 

Straightforward

We are straightforward in how we communicate with each other and get things done.

Determined

We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive

We value people’s differences and recognise the strength they give us when we work together.

Fair

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

To apply please send a covering letter and a copy of your CV to jobs@goodenergy.co.uk.

The closing date for this role is 14th September.

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