Our customer care
Imagine being able to say, “I enjoy speaking to my energy provider”? Phil did in October. “How many people can say that?” he continued.
It comments like this that have helped us top the Which? customer satisfaction survey for the second year running.
We also know you don’t want to be passed from pillar to post in order to get the information you require. That’s why we make sure every member of our Customer Care team has in-depth knowledge that ranges from generating your own electricity to Energy Saving Trust endorsed energy efficiency advice. We call it being Fluent in Energy and it means they’re on hand to answer all your queries.
Feel free to put them through their paces, they like a good challenge!
Which? Energy Supplier Customer Satisfaction survey 2013
| Good Energy | 85% |
| Ecotricity | 80% |
| Ebico | 76% |
| Utility Warehouse | 76% |
| Ovo Energy | 74% |
| The Co-operative Energy | 69% |
| Marks & Spencer Energy | 63% |
| Sainsbury's Energy | 54% |
| SSE | 51% |
| Eon | 51% |
| First Utility | 50% |
| British Gas | 50% |
| Scottish Power | 50% |
| EDF Energy | 46% |
| Npower | 39% |
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