Don’t worry, just give us a call us on 0845 601 1410 and we can discuss your payment options with you. We want to help, but we’re only able to if we know there’s a problem. We’ll consider your ability to pay and agree a suitable instalment amount and payment method.

Help us to advise you in the best possible way by telling us if:

• You are elderly
• You have a disability
• You have a long-term illness
• You are a tenant, the debt is in your landlord’s name and you pay them for your gas or electricity (also tell your local authority)
• You receive Income Support or income-based Jobseekers Allowance, in which case the Benefits Agency may be able to help you

Our energy efficiency advice service is the best there is
We want to help you make your bills lighter on the pocket as well as the planet. In fact, a Good Energy customer tends to use around 10% less energy than the national average.

Our Customer Care team’s energy efficiency advice service is fully endorsed by the Energy Saving Trust. This means they’re great people to speak to for help cutting your energy consumption. Just give them a call on 0845 601 1410.

We’ve also put together the Good Energy Guide to Energy Efficiency, full of practical easy to follow advice on how to reduce your energy consumption.

We hope you find the information useful.  To download a copy click here, or call us on 0845 601 1410 to request a postal copy.