Job Title: Credit Controller
Reporting To: Collections Team Leader
Responsible For: 0

Job Purpose
You will be responsible for managing your own debt ledger to maximise cash collection, minimise bad debt and ensure that all accounts on your ledger are being actioned in line with Good Energy’s collection strategy.

Personal Attributes:

• Excellent verbal and written communication skills
• Problem solving skills
• Experience of managing own debtor ledger
• 'Can do' approach towards achieving results
• Proven record of achieving across a number of stretch targets
• Ability to manage own workload
• Self-motivated and a team player
• Good knowledge of Excel and Word
• An awareness and understanding of environmental issues
• 1 years’ experience within a consumer debt collection role

Advantageous knowledge and experience:

• Knowledge or experience of energy or utility industry

Key Responsibilities:

• Making 60-80 outbound calls per day
• Collection of overdue electricity/gas bills via telephone, fax, email and letters to domestic and business customers
• Ensure that all debtors over 30 days have been contacted
• Ensure that disputes are dealt with in a timely, efficient and accurate manner
• Recommend accounts for escalated action in line with standard collections strategy
• Collect historical debt
• Maintain accurate and up to date customer details and account records
• Any other reasonable duties as required

Environmental Responsibilities
All members of staff are expected to adhere to Good Energy’s sustainable policies in relation to energy, waste, transport and procurement. These can be found in the company manual. As a member of our team you are also expected to uphold the companies mission and values while at, or representing, Good Energy.

Based: Chippenham, Wiltshire

To Apply
Please send a CV and covering letter to paul.curtis@goodenergy.co.uk.