Feb 2010

Good Energy,  is partnering with the Energy Saving Trust to train its customer care team to offer expert, impartial energy efficiency advice.

Good Energy the UK’s only dedicated 100% renewable electricity supplier,will be the first electricity supplier to undertake the Energy Saving Trust’s energy efficiency advice programme, which will see its customer care team, based at its offices in Wiltshire, trained to the Energy Saving Trust endorsed advice standard.

The endorsed advice service is a new initiative from the Energy Saving Trust which aims to provide partner organisations like Good Energy with the tools to deliver trustworthy, effective advice to their customers.

Good Energy CEO and founder Juliet Davenport said: “As a supplier of only renewable electricity, our vision for the UK electricity system is to have an increasing proportion of energy sourced from renewable energy.  Core to being able to achieve this is for our society to use less energy.  The Energy Saving Trust is a trusted source of energy efficiency advice for UK consumers and we are partnering with them to provide our customers with a team of expertly-trained staff who can advise them on practical ways to cut their energy consumption - as part of our wider mission for the UK.”

Over the 10 years since it was founded, Good Energy has implemented a range of initiatives to help its customers save energy and reduce their electricity bills. The Energy Saving Trust training will complement the training Good Energy gives its staff through its own Customer Care Academy, as well as advice and energy efficiency products offered through its online Good Energy Shop.

Energy Saving Trust CEO Philip Sellwood said: “For me this partnership is a win-win. Good Energy and their customers know that the advice and information given to them has been developed and verified by the Energy Saving Trust - an independent and trusted organisation. And it enables us to reach individuals that we would not be able to without this partnership.”

Good Energy also plans to join the Energy Saving Trust’s solar thermal monitoring trial to evaluate the performance of domestic solar thermal installations generating renewable heat across the country. Good Energy has been pioneering its own renewable heat incentive since 2008, so has a wealth of experience to support this research project.

Households account for over 30% of the UK’s total carbon emissions and widespread action is needed to tackle this issue.  This partnership comes at the same time as the Government’s ‘Warm Homes, Greener Homes’,  strategy for household energy management which includes a green loan scheme to help householders foot the bill of making their homes more energy efficient.

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